Anthony Forte
Flagstaff
Summary
Dynamic Service Manager with a proven track record at Texas Roadhouse, excelling in team leadership and problem-solving. Inspired staff to enhance guest satisfaction, achieving significant sales growth. Expert in training and developing employees, fostering a positive environment while maintaining operational excellence. Outgoing communicator dedicated to delivering legendary service.
Overview
7
7
years of professional experience
Work History
Service Manager
Texas Roadhouse
05.2023 - Current
- Accountable for driving sales and guest satisfaction.
- Oversees/approves all FOH systems.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued visits.
- Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary service and to improve sales
- With assistance of other FOH managers (when and where applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times.
- Creates a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
- Analyzed service reports to identify areas of improvement.
- Responsible for performance management of bartenders, servers, hosts, ToGo, and SAs, in conjunction with other FOH management (when and where applicable), including performance evaluations, coaching, discipline, and, if necessary, termination.
- Assists with the development of all (FOH and BOH) key hourly employees, managers, assistant managers, and hourly employees.
BOH/FOH Corporate Trainer
Texas Roadhouse
11.2020 - 12.2022
- Modeled the Texas Roadhouse preferred method of training: Tell, Show, Do, Review.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Implemented training binders and instructional materials to further educate personnel.
- Prepared educational materials such as training binders, closing/cleaning checklists and posters.
FOH/BOH Training Coordinator
Texas Roadhouse
02.2020 - 12.2022
- Supported training for all positions (FOH and BOH).
- Maintained training materials in accordance with company standards and updates.
- Utilized Learning Live for courses, resources, and Our Commitment to Legendary.
- Hosted Trainer meetings, Train the Trainer, and Trainer outings.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Delivered high-quality classroom time using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and trainees before and after training sessions to ensure clear expectations and follow-up support were provided as needed.
FOH/BOH Key Hourly Manager
Texas Roadhouse
02.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and guests.
- Helped create and maintain a safe and healthy work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring legendary service.
- Helped management ensure staff was following established recipes and procedures.
- In conjunction with all management, enforced compliance with all employment policies in area of responsibility.
Server/Bartender/FOH Trainer
Texas Roadhouse
07.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
- Served food and beverages promptly with focused attention to Service w/ Heart.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/FOH Trainer
Texas Roadhouse
03.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
- Served food and beverages promptly with focused attention to Service w/ Heart.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Texas Roadhouse
11.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
- Served food and beverages promptly with focused attention to Service w/ Heart.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.
Education
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Nampa High School
Nampa, ID05-2016
Skills
- Positive attitude
- Team leadership
- Ability to multi-task in high pressure environment
- Problem-solving
- Effective Communicator
- Outgoing and Personable
- Ability to problem solve and handle high stress situations
Accomplishments
- Achieved and maintained senior level numbers and leadership within first six months of being a Service Manager.
- Received dining room of the quarter within first two quarters of being a Service Manager.
- Trained both FOH/BOH on New Store Openings and helped open 13 locations in 7 different positions.
- Late stayed to support stores on four NSOs.
- Trainer for St. George "Jump Team"
- Top 10 BOH TC Finalist 2021
- BOH TC of Wiejaczka Region Q3 2021
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Texas Roadhouse
05.2023 - Current
BOH/FOH Corporate Trainer
Texas Roadhouse
11.2020 - 12.2022
FOH/BOH Training Coordinator
Texas Roadhouse
02.2020 - 12.2022
FOH/BOH Key Hourly Manager
Texas Roadhouse
02.2020 - 12.2022
Server/Bartender/FOH Trainer
Texas Roadhouse
07.2019 - 02.2020
Server
Texas Roadhouse
11.2018 - 03.2019
Server/FOH Trainer
Texas Roadhouse
03.2018 - 07.2019
Bachelor of Science - Biology
Grand Canyon University
High School Diploma -
Nampa High School