Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Anthony Forte

Anthony Forte

Flagstaff

Summary

Dynamic Service Manager with a proven track record at Texas Roadhouse, excelling in team leadership and problem-solving. Inspired staff to enhance guest satisfaction, achieving significant sales growth. Expert in training and developing employees, fostering a positive environment while maintaining operational excellence. Outgoing communicator dedicated to delivering legendary service.

Overview

7
7
years of professional experience

Work History

Service Manager

Texas Roadhouse
05.2023 - Current
  • Accountable for driving sales and guest satisfaction.
  • Oversees/approves all FOH systems.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued visits.
  • Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary service and to improve sales
  • With assistance of other FOH managers (when and where applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times.
  • Creates a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
  • Analyzed service reports to identify areas of improvement.
  • Responsible for performance management of bartenders, servers, hosts, ToGo, and SAs, in conjunction with other FOH management (when and where applicable), including performance evaluations, coaching, discipline, and, if necessary, termination.
  • Assists with the development of all (FOH and BOH) key hourly employees, managers, assistant managers, and hourly employees.

BOH/FOH Corporate Trainer

Texas Roadhouse
11.2020 - 12.2022
  • Modeled the Texas Roadhouse preferred method of training: Tell, Show, Do, Review.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Implemented training binders and instructional materials to further educate personnel.
  • Prepared educational materials such as training binders, closing/cleaning checklists and posters.

FOH/BOH Training Coordinator

Texas Roadhouse
02.2020 - 12.2022
  • Supported training for all positions (FOH and BOH).
  • Maintained training materials in accordance with company standards and updates.
  • Utilized Learning Live for courses, resources, and Our Commitment to Legendary.
  • Hosted Trainer meetings, Train the Trainer, and Trainer outings.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Delivered high-quality classroom time using a variety of teaching methods tailored to individual learning styles.
  • Facilitated communication between trainers and trainees before and after training sessions to ensure clear expectations and follow-up support were provided as needed.

FOH/BOH Key Hourly Manager

Texas Roadhouse
02.2020 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Helped create and maintain a safe and healthy work environment.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring legendary service.
  • Helped management ensure staff was following established recipes and procedures.
  • In conjunction with all management, enforced compliance with all employment policies in area of responsibility.

Server/Bartender/FOH Trainer

Texas Roadhouse
07.2019 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
  • Served food and beverages promptly with focused attention to Service w/ Heart.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server/FOH Trainer

Texas Roadhouse
03.2018 - 07.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
  • Served food and beverages promptly with focused attention to Service w/ Heart.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Texas Roadhouse
11.2018 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising legendary service.
  • Served food and beverages promptly with focused attention to Service w/ Heart.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was always prepared to provide legendary service.

Education

Bachelor of Science - Biology

Grand Canyon University
Phoenix, AZ

High School Diploma -

Nampa High School
Nampa, ID
05-2016

Skills

  • Positive attitude
  • Team leadership
  • Ability to multi-task in high pressure environment
  • Problem-solving
  • Effective Communicator
  • Outgoing and Personable
  • Ability to problem solve and handle high stress situations

Accomplishments

  • Achieved and maintained senior level numbers and leadership within first six months of being a Service Manager.
  • Received dining room of the quarter within first two quarters of being a Service Manager.
  • Trained both FOH/BOH on New Store Openings and helped open 13 locations in 7 different positions.
  • Late stayed to support stores on four NSOs.
  • Trainer for St. George "Jump Team"
  • Top 10 BOH TC Finalist 2021
  • BOH TC of Wiejaczka Region Q3 2021

Languages

Spanish
Native or Bilingual

Timeline

Service Manager

Texas Roadhouse
05.2023 - Current

BOH/FOH Corporate Trainer

Texas Roadhouse
11.2020 - 12.2022

FOH/BOH Training Coordinator

Texas Roadhouse
02.2020 - 12.2022

FOH/BOH Key Hourly Manager

Texas Roadhouse
02.2020 - 12.2022

Server/Bartender/FOH Trainer

Texas Roadhouse
07.2019 - 02.2020

Server

Texas Roadhouse
11.2018 - 03.2019

Server/FOH Trainer

Texas Roadhouse
03.2018 - 07.2019

Bachelor of Science - Biology

Grand Canyon University

High School Diploma -

Nampa High School
Anthony Forte