Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Hayo-Bonet

Mesa

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Rosatis and UniFirst. Skilled in customer service and efficient delivery, I excel in fast-paced environments, driving productivity and quality improvements. Achieved significant gains in order accuracy and safety compliance, demonstrating strong money handling and food safety competencies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Pizza Delivery Driver

Rosatis
04.2023 - 10.2023
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.

Warehouse Worker

UniFirst
04.2020 - 07.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Carpenter

TNT Builders
06.2015 - 10.2016
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
  • Constructed custom furniture pieces according to detailed design plans, showcasing creativity as well as technical expertise in woodworking processes.
  • Constructed custom furniture to client's design specifications, significantly increasing repeat business and customer referrals.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.

Production Manager

LV Hardwood Flooring
01.2004 - 01.2016
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.

Deli Worker

Funchal Cafe
03.2014 - 06.2015
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

General Studies -

Central High School
Bridgeport, CT

GED - General Studies

Osborn Correctional Institution
Somers, CT
2010

Skills

  • Customer service
  • Money handling
  • Memory skills
  • Efficient delivery
  • Food safety
  • Delivery schedule development

Certification

Peer Recovery Support Specialist

Trauma Informed Care

Motivational Interviewing

Timeline

Pizza Delivery Driver

Rosatis
04.2023 - 10.2023

Warehouse Worker

UniFirst
04.2020 - 07.2020

Carpenter

TNT Builders
06.2015 - 10.2016

Deli Worker

Funchal Cafe
03.2014 - 06.2015

Production Manager

LV Hardwood Flooring
01.2004 - 01.2016

General Studies -

Central High School

GED - General Studies

Osborn Correctional Institution

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Anthony Hayo-Bonet