Anthony Johnson
Phoenix
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
IT Systems Engineer
Banner Health
12.2021 - 12.2023
- Primary duties included primary support of Fuji VNA and Mobility applications.
- Maintaining all application functions.
- Setting up and configuring new sites for both apps. Creating and editing user functionality.
- Perform preventive maintenance of all application servers, with the support of other IT team.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted end-user reviews for modified and new systems.
- Documented and developed engineering procedures and processes.
Desktop Engineer II/Desktop Technician III
Banner Health
07.2018 - 12.2021
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured and installed computer systems.
- Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Desktop Engineer I
Banner Health
04.2015 - 07.2018
- Collaborating with other IT teams to help support sites when needed.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
High School Diploma -
Gallup High School
Gallup, NM05.1999
Skills
- Platforms: Microsoft Windows 7, 10, 11 Server 2016 and 2022 Mac OSX and iOS
- Microsoft Office Suites
- Experience in roll out and deployment of desktop images
- 7 years assembling personal computer hardware
- Testing procedure development
- System troubleshooting
- Technical support
- Hardware integration
- Application testing
- User support
Timeline
IT Systems Engineer
Banner Health
12.2021 - 12.2023
Desktop Engineer II/Desktop Technician III
Banner Health
07.2018 - 12.2021
Desktop Engineer I
Banner Health
04.2015 - 07.2018
High School Diploma -
Gallup High School