Anthony Miller
Chandler
Summary
Experienced management professional with 8+ years in customer service, recognized for reducing operational costs and enhancing service quality in the food service sector. Strong leadership skills have consistently driven team performance and morale. Also, 4 years of experience in youth & high school coaching, highlighting organizational development and mentorship abilities. Prepared to transition management skills into a new, passion-driven role.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Cold Beer & Cheeseburgers
Scottsdale
05.2025 - Current
- Oversaw daily restaurant operations and ensured smooth service delivery.
- Developed and implemented training programs for new employees.
- Addressed customer feedback promptly to enhance dining experience.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Account Manager
Excel Direct/Imperial Dade
Phoenix
04.2024 - Current
- Manage client portfolios to enhance satisfaction and drive revenue growth.
- Cultivate strong client relationships, resulting in increased retention rates.
- Analyze market trends to provide clients with strategic insights and solutions.
- Resolve client issues promptly, ensuring high levels of service and satisfaction.
Restaurant Manager
Foundre Hotel/Match Market & Bar
Phoenix
05.2023 - 03.2024
- Manage staff training and compliance, enhancing service quality.
- Optimize schedules and payroll, reducing operational costs.
- Ensure customer satisfaction and resolve complaints effectively.
- Oversee inventory and budget, maintaining supply efficiency.
- Recruit and evaluate staff, fostering a high-performance team.
General Manager
The Local Chandler
Chandler
09.2018 - 05.2023
- Address customer complaints promptly, ensuring satisfaction and loyalty.
- Supervise food quality and sanitation, maintaining compliance with standards.
- Coordinate with staff for menu planning, optimizing ingredient use and customer appeal.
- Manage inventory and orders, ensuring seamless operations and resource availability.
- Oversee cash handling and financial procedures, ensuring accuracy and security.
Retail Manager
BANNER DESERT MEDICAL CENTER
Mesa
11.2010 - 08.2018
- Resolve customer issues to enhance satisfaction and retention.
- Direct staffing and training to boost sales performance.
- Monitor compliance with health and safety regulations.
- Implemented new staff training programs, fostering a culture of continuous improvement and elevating service standards across multiple departments.
Education
High school diploma - General Studies
Dobson High School
Mesa, AZ05.2004
Skills
- Employee training
- Inventory management
- Complaint resolution
- Staff recruitment
- Effective communication
- Team building
- Situational awareness
- Customer retention
- Problem-solving abilities
- Customer-oriented
Timeline
Restaurant Manager
Cold Beer & Cheeseburgers
05.2025 - Current
Account Manager
Excel Direct/Imperial Dade
04.2024 - Current
Restaurant Manager
Foundre Hotel/Match Market & Bar
05.2023 - 03.2024
General Manager
The Local Chandler
09.2018 - 05.2023
Retail Manager
BANNER DESERT MEDICAL CENTER
11.2010 - 08.2018
High school diploma - General Studies
Dobson High School
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