Anthony Phimvongsa

HOUSEMAN:08/24- 11/25

• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Sorted and counted linens and organized in storage areas.
• Swept and damp-mopped private stairways and hallways.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
• Managed waste disposal and recycling in accordance with hotel policies.
• Assisted with loading, unloading luggage for guests upon arrival, departure.
• Removed soiled bedclothes and remade beds using clean sheets.
• Replenished amenities in guest rooms on a regular basis.
• Assisted Housekeepers in changing bed linens when needed.
• Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
• Stocked supplies in housekeeping carts and storage areas effectively.

PROMOTED TO HOUSEMAN SUPERVISOR. 11/24- 01/26

• Trained new housemen on cleaning procedures and safety protocols.
• Conducted regular inspections to maintain cleanliness and organization standards.
• Managed inventory of cleaning supplies and ordered replacements as needed.
• Addressed guest inquiries related to housekeeping promptly and professionally.
• Trained new employees on proper cleaning techniques, safety protocols, and job duties.
• Resolved customer complaints in a timely manner regarding housekeeping services.
• Monitored employee productivity to provide constructive feedback and coaching.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.