Antigona Mahmoud
Peoria
Summary
Dynamic customer service professional with a proven track record at AmeriSave Mortgage Corporation, excelling in verbal communication and problem-solving. Recognized for enhancing customer satisfaction through effective service delivery and training initiatives. Skilled in CRM systems and adept at maintaining security protocols, ensuring a safe and welcoming environment for all clients.
Overview
21
21
years of professional experience
Work History
Cross Guard
Unified Peoria District
09.2023 - 04.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security breaches.
- Assisted in maintaining logs of activities, incidents, and visitor access for reporting purposes.
- Engaged with visitors to provide information and direct inquiries appropriately.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
Hotel Room Attendant
Cintas
09.2004 - 04.2014
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and restocked housekeeping carts with necessary supplies for efficient room turnover.
- Inspected rooms for maintenance needs, reporting issues to management promptly for resolution.
- Provided exceptional customer service by responding to guest requests and inquiries effectively.
- Collaborated with team members to maintain high cleanliness standards across hotel facilities.
- Trained new staff on cleaning protocols and best practices, enhancing team efficiency and performance.
- Implemented time-saving techniques in daily tasks, improving overall workflow within the housekeeping department.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Costumer Service Representatives Sales
AmeriSave Mortgage Corporation
08.2021 - 04.2022
- Resolved customer inquiries efficiently through phone and email communication.
- Provided product information and facilitated order processing for diverse customer needs.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate customer records in CRM system, ensuring data integrity and accessibility.
- Assisted in training new representatives on best practices and company policies.
- Monitored service metrics, contributing to continuous improvement initiatives within the team.
- Developed strong relationships with customers, fostering loyalty and retention through excellent service.
Costumer Service Representative
Maximus
11.2016 - 04.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service standards and response times.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Adapted quickly to policy changes, ensuring compliance while delivering consistent customer support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Costumer Service
Macys Credit And Customer Service
07.2014 - 06.2015
- Greeted customers at counter and provided excellent customer service.
- Developed long-lasting client relationships by providing exceptional customer service.
- Achieved individual sales goals and customer service goals.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Followed up with customers about customer service.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Maximized client retention through exceptional customer service and timely followups.
- Provided excellent customer service by addressing concerns promptly and professionally.
Barista /cashier
Marriott
10.2013 - 01.2014
- Prepared and served high-quality beverages according to customer preferences.
- Maintained cleanliness and organization of workspaces, ensuring compliance with health standards.
- Operated espresso machines and other equipment efficiently to deliver consistent product quality.
- Assisted in training new baristas on beverage preparation techniques and customer service best practices.
- Engaged with customers to understand their needs and enhance overall experience through personalized service.
- Managed inventory levels, restocking supplies as needed to support daily operations.
- Handled cash register transactions accurately, ensuring smooth payment processing for customers.
- Contributed to team efforts by collaborating effectively with colleagues during peak hours to optimize service flow.
- Maintained a clean and organized workspace for optimal productivity and safety.
Line Cook
Marriott
12.2008 - 04.2011
- Prepared and assembled ingredients for daily menu items, ensuring quality and freshness.
- Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization.
- Collaborated with team members to ensure timely food preparation and service during peak hours.
- Assisted in inventory management by tracking supplies and notifying supervisors of shortages.
- Maintained compliance with health and safety regulations through regular sanitation practices.
- Adapted to changing menus and special requests, demonstrating flexibility in high-pressure environments.
- Supported training of new staff on kitchen procedures and best practices for food handling.
- Contributed to positive dining experiences by delivering consistent, high-quality dishes in a fast-paced setting.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
None - Health Administration
Arizona College
Glendale, AZ08.2007
None - Management
Glendale Community College
Phoenix, AZ09.2004
Skills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- Access control
- Punctuality
- Reporting skills
- Surveillance
- De-escalation techniques
Languages
Albanian
Native or Bilingual
Spa
Professional Working
Timeline
Cross Guard
Unified Peoria District
09.2023 - 04.2025
Costumer Service Representatives Sales
AmeriSave Mortgage Corporation
08.2021 - 04.2022
Costumer Service Representative
Maximus
11.2016 - 04.2021
Costumer Service
Macys Credit And Customer Service
07.2014 - 06.2015
Barista /cashier
Marriott
10.2013 - 01.2014
Line Cook
Marriott
12.2008 - 04.2011
Hotel Room Attendant
Cintas
09.2004 - 04.2014
None - Health Administration
Arizona College
None - Management
Glendale Community College
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