Customer Service/Collections Agent USAA Federal Savings Bank
Phoenix
07.2007 - 02.2025
Managed customer accounts to facilitate timely collections and payments.
Communicated with clients to resolve outstanding debts effectively.
Investigated account discrepancies to ensure accurate billing information.
Documented interactions with customers in the collection system for record-keeping.
Collaborated with team members to share best practices and improve processes.
Analyzed customer payment patterns to identify potential collection issues.
Educated customers about payment options and financial services available.
Maintained compliance with federal regulations governing debt collection practices.
Negotiated payment plans with customers to ensure timely repayment of debt.
Adhered to company policies and applicable laws while collecting debts from customers.
Contacted customers and explained debt management to encourage timely debt payments.
Followed fair debt practices and regulatory guidelines when managing collections process.
Created repayment plans based on account holders' financial status and repayment abilities.
Processed payments through various methods such as credit cards, online banking and cash transactions.
Identified past due accounts and contacted account holders to arrange payment.
Updated account status records and collection efforts.
Adhered to all applicable laws, regulations, and company policies.
Researched customer accounts for any discrepancies or outstanding payments.
Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Maintained accurate records of all customer contact attempts and account updates in the database system.
Interviewed customers to obtain financial information, payment history and other relevant details.
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