Antonia Lacy
Queen Creek
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Store Manager
Salad And Go
Chandler
11.2023 - Current
- Supervised daily operations to ensure efficient store performance.
- Managed inventory levels and conducted regular stock assessments.
- Trained and mentored staff on customer service best practices.
- Implemented store promotions to enhance customer engagement.
- Monitored sales trends and adjusted strategies accordingly.
- Maintained a clean and organized store environment for customers.
- Collaborated with corporate on new product launches and marketing initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Salad And Go
San Tan Valley
10.2023 - 11.2023
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained and mentored new staff members on service standards and operational procedures.
- Coordinated inventory management, including stock replenishment and product rotation.
- Oversaw customer service initiatives to enhance guest satisfaction and engagement.
- Implemented health and safety protocols to maintain a clean working environment.
- Collaborated with team members to streamline workflows and improve efficiency.
Shift Leader
Salad And Go
San Tan Valley
06.2022 - 10.2023
- Supervised team members during peak shifts to ensure efficient service.
- Trained new employees on food safety and operational procedures.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints swiftly to maintain satisfaction standards.
- Ensured cleanliness and organization of the preparation area and dining space.
- Implemented best practices for food preparation and presentation standards.
- Communicated daily goals and expectations to team members effectively.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Front End Supervisor
Frys Food
San Tan Valley
06.2022 - 01.2023
- Supervised front-end operations to ensure efficient customer service.
- Trained and mentored team members on checkout procedures.
- Coordinated scheduling to maintain optimal staffing levels.
- Managed cash register functions and resolved discrepancies.
- Facilitated communication between departments for smooth operations.
- Monitored customer experiences to uphold service standards.
- Assisted in inventory management and restocking processes.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Shopper
Frys Food
San Tan Valley
12.2021 - 07.2022
- Assisted customers in locating products throughout the store.
- Maintained organized and stocked shelves in various departments.
- Collaborated with team members to ensure efficient store operations.
Education
Poston Butte Highschool
San Tan Valley, AzSome College (No Degree) - Communication Sciences And Disorders
Northern Arizona University
Flagstaff, AZSkills
- Inventory management
- Staff training
- Customer engagement
- Sales analysis
Certification
- Servsafe food certification
References
References available upon request.
Timeline
Store Manager
Salad And Go
11.2023 - Current
Assistant Store Manager
Salad And Go
10.2023 - 11.2023
Shift Leader
Salad And Go
06.2022 - 10.2023
Front End Supervisor
Frys Food
06.2022 - 01.2023
Shopper
Frys Food
12.2021 - 07.2022
Poston Butte Highschool
Some College (No Degree) - Communication Sciences And Disorders
Northern Arizona University