ANTONIO BUSTAMANTE
Tucson
Summary
Dedicated and diligent professional with a solid background in both state office and federal detention facility environments over the past three years. Demonstrates a keen understanding of navigating various situations with poise and professionalism. Exceptional interpersonal skills enable effortless connections with customers and individuals from all walks of life, ensuring they feel valued and appreciated. Continuously seeks new challenges to broaden skill set in any new job opportunity.
Overview
4
4
years of professional experience
Work History
Armed Facility Guard
Akima Global Services
11.2024 - 03.2025
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Security Guard Level 1
Deployed Services
09.2023 - 11.2025
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Eligibility Specialist
Department of Economic Security
10.2021 - 03.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Education
High School Diploma -
SunnySide High School
Tucson, Az05-2021
Skills
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Work ethic
- Punctuality
- Physical fitness
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Customer satisfaction measurement
Timeline
Armed Facility Guard
Akima Global Services
11.2024 - 03.2025
Security Guard Level 1
Deployed Services
09.2023 - 11.2025
Eligibility Specialist
Department of Economic Security
10.2021 - 03.2023
High School Diploma -
SunnySide High School
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