Antonio Guereca
Phoenix
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Team Lead
Chevron
Phoenix
09.2023 - 07.2025
- Assisted customers with purchases, returns, and questions in a professional manner.
- Trained and supported new cashiers to ensure good customer service and accurate transactions.
- Managed cash handling, balancing registers, and making deposits.
- Handled customer concerns and provided quick solutions.
- Helped keep the store organized, safe, and running smoothly during busy shifts.
Barista
Starbucks
Phoenix
05.2021 - 06.2023
- Greeted customers, took orders, and provided fast, friendly service.
- Handled payments accurately through cash, card, and mobile systems.
- Answered customer questions and solved problems in a professional way.
- Kept up with a fast-paced environment while staying accurate and organized.
- Worked with teammates to keep the store running smoothly.
Customer Service Representative
Circle K
Phoenix
03.2020 - 03.2021
- Assisted customers with purchases, inquiries, and issue resolution in a fast-paced environment, ensuring a positive customer experience.
- Handled cash, credit, and mobile transactions with accuracy and efficiency.
- Resolved customer concerns quickly by listening actively and providing effective solutions.
- Answered phone calls professionally, providing information and support to customers.
- Maintained a clean, organized, and safe work environment while multitasking under pressure.
- Developed strong communication, problem-solving, and time-management skills applicable to remote customer service roles.
Education
Ironwood High School
Phoenix, AzSkills
- Customer service
- Cash handling
- Beverage preparation
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Staff training
- Sales techniques
- Attention to detail
- Multitasking abilities
- Latte art
- Opening and closing coordination
- Up-selling
- Team leadership
- POS system operation
- Problem-solving
- Excellent memory
- Calm demeanor
- Excellent math skills
- Professional demeanor
- Decision-making
- Soft selling
- Performance improvement
- Product upselling
- Friendly and outgoing
Timeline
Team Lead
Chevron
09.2023 - 07.2025
Barista
Starbucks
05.2021 - 06.2023
Customer Service Representative
Circle K
03.2020 - 03.2021
Ironwood High School