Eliana Diaz
Tucson
Summary
Dynamic Personal Shopper at Walmart with a proven track record of enhancing customer satisfaction through exceptional service and product knowledge. Skilled in online order processing and relationship building, I consistently met quality goals while adapting to changing trends, ensuring timely and accurate order fulfillment. Committed to delivering personalized shopping experiences that exceed expectations.
Offering strong interpersonal skills and adaptability in fast-paced environments. Brings willingness to learn and eye for detail to identify and meet customer needs. Ready to use and develop communication and organizational skills.
I have a deep understanding of new modern technology and am able to adapt when needed too.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
10.2023 - Current
- Assisted customers in selecting products based on preferences and needs.
- Maintained up-to-date knowledge of current promotions and product availability.
- Provided personalized recommendations to enhance customer shopping experiences.
- Collaborated with team members to streamline checkout processes and improve efficiency.
- Utilized inventory management systems to track stock levels and product placement.
- Adapted quickly to changing trends and seasonal demands in merchandise selection.
- Supported promotional events by organizing displays and engaging with customers effectively.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05.2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Payment processing
- Product knowledge
- Merchandise selection
- Sales expertise
- Physical stamina
- Advertising and marketing
- Technology handling
- Technology understanding
- Computer work
- Time management
- Account servicing
- Task prioritization
- Written communication
- Teamwork
Timeline
Personal Shopper
Walmart
10.2023 - Current
High School Diploma -
Tucson High Magnet School
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