Antonio Romero
Tucson
Summary
Dynamic Insurance Claims Adjuster at GEICO with a proven track record in claims investigation and customer service. Enhanced policyholder trust through transparent communication and timely resolutions. Skilled in legal compliance and problem-solving, effectively managing caseloads while fostering teamwork and collaboration in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Insurance Claims Adjuster
GEICO
05.2025 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
Pima County Juvenile Detention Officer
Pima County Juvenile Court Center
09.2024 - 05.2025
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
Education
No Degree - Applied Science
Pima Community College
Tucson, AZ05-2023
Sunnyside High School
Tucson05-2021
Skills
- Claims investigation
- Motivation and initiative
- Legal compliance
- Policy interpretation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Advanced oral and written communication skills
- Caseload management
Timeline
Insurance Claims Adjuster
GEICO
05.2025 - Current
Pima County Juvenile Detention Officer
Pima County Juvenile Court Center
09.2024 - 05.2025
No Degree - Applied Science
Pima Community College
Sunnyside High School
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