Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANTONIO SANCHEZ

Flagstaff

Summary

Results-focused supervisor with a proven track record of leading talented sales personnel to success. Skilled at engaging with staff to discuss sales performance, maintain accountability, and acknowledge excellent performance. Driven to uphold service standards by supporting staff in handling service issues and customer communications.

Overview

4
4
years of professional experience

Work History

Retail Sales Supervisor

Staples
07.2024 - Current
  • Lead a team that consistently ranked #1 in District Rankings
  • Served as first-line support for underperforming branches, helping realign operations
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Submitted reports to General Manager to aid in business decision-making and planning.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Increased sales by offering advice on purchases and promoting additional recommendations based on needs.

Merchandising and Inventory Manager

Staples
03.2024 - 07.2024
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Created and updated regular inventory reports and records.
  • Monitored inventory levels to confirm compliance with company policy.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Traveled to sibling stores to assist in inventory reconciliation and shrinkage numbers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Lowered Shrink percentage by executing correct Merchandise protection programs.

Tech Sales Associate

Staples
10.2023 - 03.2024
  • Averaged 70% of customer loyalty rewards during transactions.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Recreation leader

Town of Gilbert
09.2021 - 04.2023
  • Serve as liaison between park or recreation administrators and activity instructors
  • Use of POS system and customer database
  • Maintain wellness- and fitness-related schedules, records, or reports
  • Maintain equipment inventories, and select, store, or issue equipment as needed
  • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
  • Work as part of a team of demonstrators to accommodate large crowds
  • Sell memberships or daily passes to patrons of all ages.

Education

Bachelor of Science -

Northern Arizona University
Flagstaff, AZ
05.2026

Skills

  • Staff Training and Development
  • Merchandise Display
  • Order Management
  • Sales strategy development
  • Goals and performance
  • Sales Promotions
  • Relationship building and management
  • Staff Management
  • Store operations
  • Customer Service Management
  • Customer relationship building

Accomplishments

  • Lead a team that was consistently first in District Ranker.
  • Raised yearly Total Support Sales percentage by 2%.
  • Maintained a 85% Customer service record for department consecutive quarters in a row

Timeline

Retail Sales Supervisor

Staples
07.2024 - Current

Merchandising and Inventory Manager

Staples
03.2024 - 07.2024

Tech Sales Associate

Staples
10.2023 - 03.2024

Recreation leader

Town of Gilbert
09.2021 - 04.2023

Bachelor of Science -

Northern Arizona University

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