Antony Bolt
Tucson
Summary
Enhanced customer satisfaction and optimized operations. Skilled in employee training and cash handling, I excel in motivating teams to exceed performance goals. Achieved significant reductions in wait times and wastage, demonstrating exceptional workplace safety and staff scheduling abilities.
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Pilot LLC
10.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Fry Cook
Popeyes
12.2022 - 09.2023
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Tested temperatures of food at specified intervals by using food thermometers.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Marinated food items according to provided instructions and recipes.
Gas Station Clerk
Chevron
05.2022 - 11.2022
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Fry Cook
KFC
02.2022 - 08.2022
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Stayed informed of daily menu to help coordinate cooking times.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Reduced waste by carefully managing inventory and tracking fryer oil usage.
- Streamlined communication between fry station and other kitchen areas, improving order accuracy.
Sandwhich Artist
Subway
09.2019 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Crew Member
Burger King
01.2017 - 09.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Education
GED -
Hardwick University
Milledgeville, GA04-2007
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Staff scheduling
- Cash handling
- Opening and closing procedures
Timeline
Shift Lead Manager
Pilot LLC
10.2023 - Current
Fry Cook
Popeyes
12.2022 - 09.2023
Gas Station Clerk
Chevron
05.2022 - 11.2022
Fry Cook
KFC
02.2022 - 08.2022
Sandwhich Artist
Subway
09.2019 - 11.2021
Crew Member
Burger King
01.2017 - 09.2017
GED -
Hardwick University
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