Anya Iniguez

Assisted customers with inquiries related to waste collection, recycling, billing, and service. Handled complaints, schedule pickups, provide information on waste disposal guidelines, and ensure customer satisfaction.

• Called insurance companies to verify patient benefits.
• completed prior authorizations for providers
• Reviewed policy documents for accuracy and compliance with regulations.
• Communicated with clients to address inquiries and resolve issues promptly.

• Escort existing clients to the airport and flight gate, Support clients to exit by handling exit documents, picking up client tickets, explaining the security check process, and coordinating with airline staff to escort unaccompanied minors.
• Provide a consistent line of sight supervision for clients.
• Complete client daily progress reporst (DPRs).
• Accurately document clients' participation, behavior, and activities throughout the shift.
• Assist and monitor clients' self-administration of prescribed medications.
• Provide for clients' needs within the scope of program practices and policies.

• Facilitated communication between Spanish-speaking clients and English-speaking staff.
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• Maintained confidentiality while handling sensitive client information.
• Collaborated with healthcare professionals to clarify patient needs effectively.
• Utilized translation software to enhance efficiency and accuracy in tasks.
• Facilitated communication between Spanish speaking individuals and English speaking organizations.

• Scheduled appointments and coordinated follow-ups for cardiology patients efficiently.
• Verified patient insurance information and prepared necessary documentation for visits.
• Collected patient information and maintained accurate medical records securely.
• Assisted medical staff with administrative tasks to ensure smooth clinic operations.
• Managed incoming calls, addressing patient inquiries and directing them appropriately.

• Reviewed patient records for accurate coding and billing information.
• Assisted in processing insurance claims to ensure timely reimbursements.
• Utilized electronic health record systems to update patient data efficiently.
• Ensured timely filing of all claims within established guidelines.
• Submitted claims to insurance companies electronically or by mail.
• Provided customer service support to patients regarding billing inquiries.
• Developed an understanding of how various insurance plans process claims for reimbursement purposes.
• Prepared financial statements that summarize account activity over a period of time.

• Assisted children with daily activities and educational tasks.
• Followed class plan given by Pastor
• Maintained a safe and clean classroom environment for all participants.

• Supervised daily operations and ensured adherence to cash handling procedures.
• Trained new cashiers on customer service and register functions.
• Assisted customers with inquiries and provided product information promptly.
• Conducted performance evaluations for cashier staff, offering constructive feedback.
• Processed refunds and exchanges promptly according to established policies.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.