Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
11
11
years of professional experience
Work History
Phone Representative
Credit Union of Southern California
Whittier
05.2022 - Current
Maintained confidentiality of bank records and member information.
Built and maintained member relationships through quality, personalized interactions.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Ordered checks, placed stop payment orders and conducted additional special services for members.
Performed follow-up calls to verify customer satisfaction after resolution of an issue.
Verified account information during each call to ensure accuracy in order processing or other transactions.
Addressed customer complaints, identified causes of problems, and provided solutions.
Assistant
Speedy Cash
Pico Rivera
07.2017 - 01.2022
Served as contact person and source of information to maintain good communication with clients.
Answered incoming calls and recorded accurate messages.
Gathered and sorted data for inclusion in reports and files.
Cashier
Smart And Final
Whittier
08.2014 - 05.2017
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Member Service Officer II at Credit Union of Southern California (Fr.PacTrans)Member Service Officer II at Credit Union of Southern California (Fr.PacTrans)
Supervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits AdministrationSupervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits Administration