Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

April Bertoline

Surprise

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Sociable, offering several years of experience delivering friendly, prompt service to customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, good with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Trusted Herd
Phoenix
09.2024 - Current
  • Enhanced brand awareness through engaging customer interactions and product demonstrations.
  • Distributed promotional materials and samples to attract potential customers.
  • Assisted in organizing promotional events and in-store activations for increased visibility.
  • Collected customer feedback to inform marketing strategies and product improvements.
  • Educated customers on product features and benefits
  • Promoted positive company image by delivering exceptional customer service experiences.
  • Engaged customers with informative conversations
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Conducted product demonstrations to highlight features and benefits.
  • Tracked and reported on engagement metrics from promotional activities.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Implemented creative strategies to attract attention during public events.
  • Communicated regularly with team members regarding progress updates on projects.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Carried out promotional events, set up, and tore down event sites and interacted with customers.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Increased sales and brand awareness through face-to-face marketing.

Server/Bartender Shift Manager

Cowboy Cookin
Wickenburg
12.2024 - 06.2025
  • Provided exceptional customer service to enhance dining experience.
  • Took and processed orders accurately using point-of-sale system.
  • Maintained cleanliness of tables and dining areas throughout shifts.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Handled customer inquiries and resolved issues promptly and politely.
  • Prepared and served beverages following established guidelines and procedures.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Stocked service areas with supplies during slow periods.
  • Supervised staff during shifts to maintain high service standards.
  • Developed drink specials based on seasonal ingredients and trends.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Hiring Manager

SB Mobile
Phoenix
05.2024 - 09.2024
  • Conducted interviews to assess candidate qualifications and fit.
  • Collaborated with department heads to understand hiring needs and requirements.
  • Maintained accurate records of applicant progress throughout the hiring process.
  • Utilized applicant tracking systems to streamline recruitment workflows efficiently.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Maintained a database of potential candidates for future openings.
  • Resolved employee queries regarding job descriptions or roles during hiring processes.
  • Provided feedback to candidates throughout the hiring process.
  • Cultivated and maintained relationships and ongoing communication with potential job candidates.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.

Office Manager

SBL Service
Litchfield Park
01.2020 - 04.2024
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated schedules and meetings for staff and management.
  • Organized office supplies and maintained inventory levels regularly.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Organized company events including holiday parties, team building activities .
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained confidential records relating to personnel matters.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.

Server/Cocktail Server

Brookside Sports Bar & Grill
Surprise
08.2008 - 12.2019
  • Provided excellent customer service and ensured guest satisfaction during dining experiences.
  • Managed food and beverage orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained polite and professional demeanor to patrons
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Maintained confidentiality of guest information and payment transactions.
  • Implemented upselling techniques to maximize revenue.
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Ensured compliance with all legal requirements regarding alcohol service.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Assessed patrons' needs to always provide proactive service.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

Pharmacy Technician

PharMerica
Phoenix
11.2013 - 07.2018
  • Assisted pharmacists in preparing and labeling prescriptions for patients.
  • Collaborated directly with doctors, nurses, and pharmacists to guarantee timely medication delivery for patients
  • Collaborated with pharmacies nationwide to ensure accurate medication dispensing.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Processed medication orders efficiently using pharmacy management software systems.
  • Collaborated with healthcare professionals to resolve prescription-related issues promptly.
  • Maintained cleanliness and organization of the pharmacy workspace at all times.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Organized work areas so that everything was easily accessible when needed.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Answered telephones to respond to questions or requests.

Education

Pharmacy Technician - Pharmacy

Arizona College of Allied Health
Glendale, AZ
05-2012

Skills

  • Efficient in high-volume environments
  • Multitasking skills
  • Event coordination
  • Effective communication
  • Adaptable personality
  • Staff supervision
  • Communication skills
  • Task prioritization
  • Time management
  • Attention to detail
  • Customer relationship management
  • Regulatory compliance
  • Travel arrangements
  • Leadership skills

Affiliations

  • sporting events
  • concerts
  • hiking
  • rollerskating
  • traveling
  • cooking
  • reading

Certification

  • Certified Pharmacy Technician

Languages

English
Professional

References

References available upon request.

Timeline

Server/Bartender Shift Manager

Cowboy Cookin
12.2024 - 06.2025

Brand Ambassador

Trusted Herd
09.2024 - Current

Hiring Manager

SB Mobile
05.2024 - 09.2024

Office Manager

SBL Service
01.2020 - 04.2024

Pharmacy Technician

PharMerica
11.2013 - 07.2018

Server/Cocktail Server

Brookside Sports Bar & Grill
08.2008 - 12.2019

Pharmacy Technician - Pharmacy

Arizona College of Allied Health
April Bertoline