April Boseck
San Tan Valley
Summary
Dynamic professional with extensive experience in customer service and cash handling at Pizzahuthawaii. Proven ability to enhance sales through effective communication and active listening. Skilled in point-of-sale operation and team training, consistently achieving operational excellence while fostering a collaborative work environment. Committed to safety compliance and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Cashier
superstition feed and pet supply
Apache Junction
11.2009 - 08.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed customer payments quickly and returned exact change and receipts.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Adhered to social distancing protocols and wore mask or face shield.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Discounted purchases by scanning and redeeming coupons.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Assistant Manager
Pizzahuthawaii
Apache Junction
09.2006 - 09.2009
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Produced thorough, accurate and timely reports of project activities.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Proposed or approved modifications to project plans.
Machine Operator
Microsemi
Scottsdale
08.2003 - 07.2006
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
- Prepared machine for production processes by equipping with required tools and parts.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Collaborate with other departments when necessary for successful completion of projects.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Troubleshoot malfunctions in equipment or processes.
- Monitored and observed production line to watch for pile-ups and jams.
- Assisted with troubleshooting issues that arose with facility production processes.
- Verified production orders prior to starting set-up.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Responded to and initiated proper corrections to process alarms.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
Education
GED -
Arizona Central College
Apache Junction, AZ12-2010
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Merchandise returns
- Sales promotion
- Team training
- Inventory management
- Safety compliance
- Effective communication
- Active listening
- Returns and exchanges
Timeline
Cashier
superstition feed and pet supply
11.2009 - 08.2015
Assistant Manager
Pizzahuthawaii
09.2006 - 09.2009
Machine Operator
Microsemi
08.2003 - 07.2006
GED -
Arizona Central College
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