Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Dumphries

Phoenix

Summary

Compassionate healthcare professional with 15+ years of experience providing direct patient care in hospital, behavioral health, rehabilitation, home health, and long-term care settings. Skilled in patient monitoring, vital signs, ADL assistance, behavioral support, infection control, documentation, and interdisciplinary collaboration. Dedicated to delivering safe, patient-centered care while maintaining HIPAA compliance and high professional standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

CNA/BHT

Nursing Agencies (Nurseio, Concentric HealthCare Staffing, Nursa, Clipboard)
Phoenix
10.2021 - Current
  • ADL'S
  • Inpatient, outpatient, and long-term care settings.
  • Assist patients with bathing, grooming, dressing, feeding, mobility, and toileting needs.
  • Monitor patient conditions and promptly report changes to nursing staff.
  • Complete accurate patient documentation and maintain HIPAA compliance.
  • Support patient safety through infection control practices and proper PPE usage.
  • Assist with Hoyer lift transfers and mobility support.
  • Provide emotional support to patients and families.

Certified Nursing Assistant

His Grace, Home Care LLC
Phoenix
08.2019 - 01.2022

•ADL's
• Monitored client well-being.
• Prepared meals and supported daily routines.
• Performed blood pressure monitoring and blood glucose checks.
• Maintained a safe and supportive home environment.

Complex Authorization Specialist

TriWest HealthCare Alliance
10.2015 - 03.2021

• Reviewed and processed complex medical authorizations and referrals for Veterans.
• Maintained accurate healthcare documentation and authorization records.
• Coordinated communication between providers, patients, and healthcare teams.
• Processed medical information while ensuring compliance with regulatory requirements.
• Supported quality assurance and timely authorization processing.

Medical and Behavioral Health Prior Auth. Coordinator

United Healthcare Military Veteran
03.2013 - 08.2015

• Verified eligibility, benefits, and authorization requirements.
• Reviewed medical and behavioral health service requests.
• Coordinated with beneficiaries and providers to obtain required information.
• Assisted with reporting, documentation, and issue resolution.

Caregiver

Carly Matthews Friendly House
10.2008 - 05.2012
  • Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and personal hygiene.
  • Prepared nutritious meals and assisted with feeding when needed.
  • Performed light housekeeping to maintain a clean, safe, and comfortable living environment.
  • Transported clients to day programs, medical appointments, and community outings.
  • Delivered compassionate support tailored to individual client needs while promoting independence and quality of life.
  • Psych, Mental & Behavioral DDD Patients

CNA

St. Joseph Hospital and Medical Center
10.2006 - 08.2008

• Provided direct patient care across multiple hospital departments.
• Assisted with vital signs, wound care, rehabilitation therapies, patient feeding, and mobility support.
• Supported nursing staff in delivering quality patient care in fast-paced clinical environments.

• I assisted with PT, OT, & Speech, 1 on 1 feedings, wound care, dressings, 1 on 1 sitting for psych patients, vitals, accu chek, Q2 turns, and wherever I was needed.

CNA

Banner Good Samaritan Hospital
Phoenix
09.2002 - 09.2006

• Provided direct patient care across multiple hospital departments.
• Assisted with vital signs, wound care, rehabilitation therapies, patient feeding, and mobility support.
• Supported nursing staff in delivering quality patient care in fast-paced clinical environments.

EDUCATION

Education

Phoenix College -

Phoenix College
Phoenix, AZ
08-2007

GED -

AZ Dept of Edu.
AZ
02-1999

Some College (No Degree) - Nursing

DESERT COVE NURSING CENTER
AZ

Skills

  • Vital signs monitoring
  • Patient care
  • ADL assistance
  • Patient transfers
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Flexibility and adaptability
  • Communication coordination
  • Reliable team player
  • Emotional support

Certification

  • Arizona Certified Nursing Assistant (Active), 256725
  • CPI Certified (Active)

Timeline

CNA/BHT

Nursing Agencies (Nurseio, Concentric HealthCare Staffing, Nursa, Clipboard)
10.2021 - Current

Certified Nursing Assistant

His Grace, Home Care LLC
08.2019 - 01.2022

Complex Authorization Specialist

TriWest HealthCare Alliance
10.2015 - 03.2021

Medical and Behavioral Health Prior Auth. Coordinator

United Healthcare Military Veteran
03.2013 - 08.2015

Caregiver

Carly Matthews Friendly House
10.2008 - 05.2012

CNA

St. Joseph Hospital and Medical Center
10.2006 - 08.2008

CNA

Banner Good Samaritan Hospital
09.2002 - 09.2006

Phoenix College -

Phoenix College

GED -

AZ Dept of Edu.

Some College (No Degree) - Nursing

DESERT COVE NURSING CENTER
April Dumphries