April Lendo
Tucson
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Marana Healthcare
Tucson, AZ
10.2022 - 04.2026
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments using electronic health record systems, improving patient flow and access.
- Maintained accurate patient records and ensured confidentiality in accordance with HIPAA regulations.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk/Head Housekeeping Supervisor
Kampgrounds of America
Tucson, AZ
03.2020 - 09.2022
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on best practices in sanitation and safety protocols.
- Developed schedules for housekeeping team to optimize workflow efficiency.
- Implemented inventory management system for cleaning supplies, reducing costs.
- Resolved guest complaints promptly, enhancing overall customer experience.
Sales Associate/Front End Cashier
Party City
Tucson, AZ
03.2016 - 06.2020
- Assisted customers with product selection and provided exceptional service during peak seasons.
- Managed inventory levels, ensuring timely restocking of merchandise to enhance sales opportunities.
- Trained new staff on point-of-sale systems and customer interaction protocols for improved efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Nosotros Academy
Tucson, AZSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Appointment scheduling
- Sensitive information handling
Timeline
Front Desk Receptionist
Marana Healthcare
10.2022 - 04.2026
Front Desk/Head Housekeeping Supervisor
Kampgrounds of America
03.2020 - 09.2022
Sales Associate/Front End Cashier
Party City
03.2016 - 06.2020
High School Diploma -
Nosotros Academy