Reading
April Spaur
Peoria
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations. Skilled in creative problem-solving and proficient in Microsoft Office, demonstrating strong client relations and adaptability. Achieved significant service goals, establishing a benchmark for excellence in customer service through a blend of hard and soft skills. Career objectives include leveraging these competencies to drive operational improvements and elevate customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Customer Service Representative
Amazon Pharmacy Pillpack
Seattle
05.2024 - 01.2025
- Rendered empathetic call management for all incoming communications.
- Facilitated efficient handling of prescription-related insurance claims.
- Delivered technical support for online platform and pharmacy application.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Reservation Associate 3
PetSmart
Phoenix
11.2022 - 02.2024
- Handled numerous pet reservation requests efficiently.
- Demonstrated strong interpersonal skills.
- Showcased ability to address challenges with strategic solutions.
- Attended regular training sessions on new industry trends and technologies related to reservations.
- Participated actively in team meetings and brainstorming sessions related to process improvements.
Remote Response Associate
Agero, Inc.
Medford
08.2021 - 08.2022
- Managed critical roadside assistance requests efficiently in challenging conditions.
- Handled stress-inducing issues with swift resolution.
- Maintained high standards of service excellence to foster positive customer interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
08.1983 - 05.1985
- Top Ranked: 25%
- 3.5 GPA
- DECA Member, 1984
- Track and Field Team Member for the Cougars, 1983 to 1984
Some College (No Degree) - Elementary Education
08.1986 - 05.1988
- 3.5 GPA
Skills
- Creative Problem Solver
- Microsoft Office Expertise
- Strong Client Relations
- Adheres to Company Policy
- Quick Learner
- Self-motivated
Affiliations
- Volunteer at local Senior Center
Certification
- Certified Mental Health and Mental Retardation Aide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balance401k matchCompany CultureWork from home optionInterests
Traveling
Animals
Timeline
Customer Service Representative - Amazon Pharmacy Pillpack
05.2024 - 01.2025
Reservation Associate 3 - PetSmart
11.2022 - 02.2024
Remote Response Associate - Agero, Inc.
08.2021 - 08.2022
Del Mar College - Some College (No Degree), Elementary Education
08.1986 - 05.1988
Tom C. Clark High School - High School Diploma,
08.1983 - 05.1985
Similar Profiles
Bryan BrownBryan Brown
Senior Software Engineer SDEIII at Amazon Pharmacy/PillpackSenior Software Engineer SDEIII at Amazon Pharmacy/Pillpack
Amber PerryAmber Perry
Lead Pharmacy Technician at PartnerCare PharmacyLead Pharmacy Technician at PartnerCare Pharmacy
TAHNEE THOMASTAHNEE THOMAS
Pharmacy Customer Care Team Leader at PillPack Pharmacy / Amazon PharmacyPharmacy Customer Care Team Leader at PillPack Pharmacy / Amazon Pharmacy
Jenna ThomasJenna Thomas
Nuclear Machinist Mate at U.S. Navy Active DutyNuclear Machinist Mate at U.S. Navy Active Duty
Sophia GarzaSophia Garza
Raising Canes Crewmember at Raising Cane's RestaurantsRaising Canes Crewmember at Raising Cane's Restaurants