Apryl Watson
Tucson
Summary
Dynamic Front Office Coordinator with a proven track record at Radiant Smiles Tucson, excelling in patient scheduling and insurance claims processing. Recognized for enhancing patient satisfaction and maintaining efficient office workflows. Skilled in electronic health records and adept at building strong relationships, ensuring a seamless experience for all patients.
Overview
19
19
years of professional experience
Work History
Front Office Coordinator
Radiant Smiles Tucson
Tucson
07.2023 - Current
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Coordinated communication between dental staff and patients for streamlined service delivery.
- Assisted in maintaining patient records using electronic health record systems.
- Handled billing inquiries and processed insurance claims for patient accounts.
- Organized front office workflow to enhance patient experience and satisfaction.
- Supported inventory management by ordering supplies and maintaining stock levels.
- Facilitated patient check-in and check-out processes for improved efficiency.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Greeted and welcomed guests upon arrival.
- Scheduled appointments for clients and visitors.
- Performed administrative support tasks, completing duties within required timeframes.
- Assisted with filing paperwork both electronically and manually.
- Managed front desk operations during shifts worked.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Maintained accurate records of all incoming and outgoing correspondence.
- Prepared invoices, letters, memos, and other documents as required by management.
- Maintained general office organization and cleanliness.
- Ensured accuracy of data entry into the computer system.
- Processed payments from clients in a timely manner.
- Organized meetings between staff members on behalf of management.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Conducted orientation for new staff, ensuring smooth integration into the team.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
Lead Dental Assistant/Front Desk Supervisor
Pitt Family Dentistry
Oklahoma City
01.2014 - 06.2023
- Led team to achieve the Nextdoor App Neighborhood Dentist Office of the Year from 2018 onward.
- Coordinated patient scheduling and communicated effectively with the front office.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Maintained patient charts, including medical histories, medications, and allergies.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Prepared treatment rooms by sterilizing tools and equipment for optimal patient care.
- Maintained a 95% attendance record since 2014, ensuring consistent support to the office.
- Enhanced patient return rate to 90% over five years by delivering exceptional care.
- Assisted in obtaining and maintaining a 4.8 rating on Google Reviews and Yelp.
- Provided oral hygiene instructions and performed prophylaxis for adults and children.
- Volunteered at OkMom for five years, offering free dental care to the community.
- Scheduled appointments, processed billing, and managed insurance documentation efficiently.
Dental Assistant/Front Desk Receptionist
Dental Depot
Oklahoma City
01.2007 - 03.2014
- Prepared treatment rooms for dental procedures and ensured cleanliness.
- Assisted dentists during examinations and various dental procedures.
- Managed patient records using electronic health record systems effectively.
- Educated patients on oral hygiene practices and post-treatment care.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Sterilized instruments and maintained inventory of dental supplies regularly.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Prepared bills and completed insurance forms using system software.
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental management software for optimal patient flow.
Dental Assistant/Front Desk
MyDentist
Oklahoma City
01.2012 - 01.2014
- Worked shifts for other Heartland offices when they were short handed and needed help.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Helped deliver toothbrushes and paste to our local schools and daycares to encourage good oral health in our children.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Volunteered at the MyDentist Booth at the Oklahoma State Fair 2 years in a row. Handing out dental packs and information to the public.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Coordinated appointment schedules for optimal patient flow and staff efficiency.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Updated patient records with new data and treatment information.
- Gathered and documented patient medical and dental histories and vital signs.
- Kept track of treatment information in patient records.
Education
CDA - Dental Assisting
Oklahoma Health Academy
Oklahoma City, OK05.2008
Skills
- Four-Handed Procedures
- Equipment and Instrument Sterilizatoin
- Patient Schedule Management
- Patient Care Standards
- Scheduling Appointments
- Chair Side Assistance
- Electronic Charting
- Coronal Polishing
- Nitrous Oxide
- Radiography
- Patient scheduling
- Insurance claims processing
- Billing inquiries
- Electronic health records
- Office workflow organization
- Patient check-in processes
- Appointment confirmation
- Schedule coordination
- Calendar management
- Opening and closing offices
- Sensitive information handling
- Mail sorting
- Scheduling appointments
- Document management
- Filing understanding
- Record preparation
- Filing
Timeline
Front Office Coordinator
Radiant Smiles Tucson
07.2023 - Current
Lead Dental Assistant/Front Desk Supervisor
Pitt Family Dentistry
01.2014 - 06.2023
Dental Assistant/Front Desk
MyDentist
01.2012 - 01.2014
Dental Assistant/Front Desk Receptionist
Dental Depot
01.2007 - 03.2014
CDA - Dental Assisting
Oklahoma Health Academy