Araceli Hernandez
Casa Grande
Summary
Committed and hardworking with experience in processing transactions and assisting customers in both fast food and restaurant environments. Motivated to serve guests with an engaging and friendly personality for an enjoyable dining experience. Maintains focus and positive attitude during rushes and stressful situations.
Overview
2
2
years of professional experience
Work History
Expeditor/Host/Server
CREATIVE Cafe
11.2024 - Current
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
- Arranged tables and chairs for special occasions and events.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to the guest after seating and answered questions about menu items and specials for the day.
Store Associate
In-N-Out Burger
09.2022 - Current
- Handled customer complaints and resolved issues for customer satisfaction
- Followed safety, sanitization and food handling guidelines
- Demonstrated hospitality and customer service while greeting tables
- Multitasking capabilities
- Critical thinking
- Team collaboration
- Processed credit card transactions, gift cards, and cash payments
- Communicated professionally with customers, colleagues and supervisors
- Listened to guest needs and responded promptly for personalized service
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Greeted customers with a positive attitude
- Performed shift change tasks each day to keep store neat and running smoothly.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2023
Certification - undefined
CAVIT Vocation School
Coolidge, AZ05.2023
Skills
- Payment Processing
- Effective communication
- Time management
- Food safety
- Food quality standards
- Order accuracy
- Restaurant operations
- Customer service
- Team collaboration
- Multitasking
Timeline
Expeditor/Host/Server
CREATIVE Cafe
11.2024 - Current
Store Associate
In-N-Out Burger
09.2022 - Current
Certification - undefined
CAVIT Vocation School
Diploma -
Casa Grande Union High School
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