ARANDA DUTRA
Prescott
Summary
Results-driven professional with expertise in customer service and time management. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of fostering positive relationships and consistently surpassing performance targets.
Overview
7
7
years of professional experience
Work History
Registration Clerk
Dignity Health, Yavapai Regional Medical
Prescott
12.2024 - Current
- Processed patient registrations and verified insurance information efficiently.
- Assisted patients with inquiries, delivering exceptional customer service.
- Maintained and updated electronic health record systems accurately.
- Collaborated with medical staff to facilitate seamless patient flow.
Manager
Frannies Cones and Coffes
01.2020 - 12.2024
- Oversaw cash handling procedures, including register operations and daily sales reconciliation.
- Managed store operations to ensure optimal efficiency and productivity.
- Assisted in hiring, training, and evaluating new staff members.
- Resolved escalated issues to strengthen customer relations and recapture lost revenue.
Manager
BC Auto Machine
01.2019 - 01.2023
- Communicated with customers regarding work orders, estimates and repair completion dates.
- Ensured compliance with health and safety regulations, creating safe shopping experience for customers.
- Supervised shop staff, providing guidance and support to maintain positive work environment.
- Managed daily operations of shop, ensuring efficient workflow and customer satisfaction.
- Created monthly budgets for various expenses including payroll, supplies, rent, utilities etc., adjusting plans if needed.
Education
Associate of Science -
Yavapai College
Prescott, AZ01.2024
High School Diploma -
Prescott High School
Prescott, AZ01.2022
Skills
- Organizational skills
- Time management
- Communication skills
- Interpersonal abilities
- Independent work
- Team collaboration
- Attention to detail
- Data entry accuracy
- Medical terminology
- Insurance verification
Timeline
Registration Clerk
Dignity Health, Yavapai Regional Medical
12.2024 - Current
Manager
Frannies Cones and Coffes
01.2020 - 12.2024
Manager
BC Auto Machine
01.2019 - 01.2023
Associate of Science -
Yavapai College
High School Diploma -
Prescott High School
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