Aranza Martinez
Mesa
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server & Barback
El Carbon
2025 - Current
- Welcome guests warmly and set the tone for a positive dining experience
- Delivered exceptional customer service to enhance guest fine dining experiences
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Support front-of-house operations across multiple roles, ensuring seamless service flow
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Stocked and organized bar supplies to ensure efficient service during peak hours.
- Assisted bartenders in preparing drinks and managing customer orders promptly.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Shift Leader & Server
Desert Ridge Improv
- Provided high-level hospitality in a high-volume, entertainment-driven environment
- Served comedians, celebrities, influencers, and VIP guests with professionalism and discretion
- Thrived during special events including drag brunches, themed nights, live music, and nightclub service
- Assisted with training new staff and supporting shift leadership responsibilities
- Supervised daily operations to ensure smooth workflow and compliance with safety standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty while maintaining a positive dining experience.
- Implemented best practices for cleanliness and organization in the dining area, contributing to a welcoming atmosphere.
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Olive Garden
- Greeted guests promptly and professionally, creating a welcoming dining experience
- Managed wait lists and provided accurate wait times during high-volume periods
- Seated guests efficiently while balancing server sections
- Communicated clearly with servers and management to ensure smooth table flow
- Assisted with guest accommodations, including large parties and special requests
- Assisted in resolving guest inquiries and concerns promptly to enhance overall service quality.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Associate of Science - Astronomy
Mesa Community College
01-2026
High School Diploma - undefined
01-2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff training and development
- POS system operation
Accomplishments
- Regularly selected by high-profile guests, including comedians, for attentive and efficient service
- Supervised team of 10 staff members.
- Ranked top 3 in sales through consistent upselling and customer engagement
Certification
Food Handler certification
Timeline
High School Diploma - undefined
Server & Barback
El Carbon
2025 - Current
Shift Leader & Server
Desert Ridge Improv
Host
Olive Garden
Associate of Science - Astronomy
Mesa Community College