Araz Garayev
Baku
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. The last hotel I worked at was ranked among the top 10 luxury boutique hotels in Istanbul according to TripAdvisor.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
The Mula Hotel Sultanahmet
05.2024 - 03.2025
- As a highly skilled receptionist in the tourism industry, I am responsible for providing excellent customer service and ensuring a seamless guest experience. My role involves managing reservations, handling guest inquiries, and coordinating with various departments to maintain high service standards.
Receptionist
The Elysium Taksim Hotel
03.2024 - 05.2024
- As a professional receptionist in a 5-star hotel, I am committed to delivering exceptional guest experiences with the highest level of hospitality. My role involves managing reservations, providing personalized service, and ensuring a seamless check-in and check-out process while maintaining the hotel’s luxury standards.
Reception
Ramada Encore by Wyndham
12.2023 - 03.2024
- I provide exceptional customer service, ensuring a seamless and luxurious experience for all guests. My role involves managing front desk operations, handling reservations, and coordinating with various departments to maintain the hotel’s high standards of hospitality.
Night Audit
Staysso by cloud 7 hotel
03.2022 - 11.2023
- As a Night Audit in a hotel, I am responsible for ensuring smooth overnight operations, handling guest services, and maintaining accurate financial records. My role combines reception duties with auditing responsibilities, ensuring the highest level of service and security for guests during nighttime.
Project Manager
Optimal Electronics
10.2019 - 12.2019
- As a Project Manager for a coalition-based project, I am responsible for coordinating multiple stakeholders, ensuring seamless collaboration, and driving the project toward its objectives. My role involves strategic planning, stakeholder management, and effective communication to align diverse interests and achieve common goals.
- Key Responsibilities:
- Develop and implement project plans, timelines, and milestones in alignment with coalition objectives.
- Facilitate communication and collaboration among stakeholders, including government agencies, NGOs, private sector partners, and community groups.
- Oversee budget management, resource allocation, and financial reporting to ensure project sustainability.
- Identify risks, challenges, and opportunities, implementing solutions to keep the project on track.
Customer Representative
Unibank Commercial Bank
08.2015 - 02.2018
- As a Customer Service Representative in the Banking Sector, I am responsible for assisting clients with their financial needs, handling transactions, and providing exceptional customer support. My role involves ensuring smooth banking operations, resolving customer inquiries, and promoting financial products while maintaining compliance with banking regulations.
- Key Responsibilities:
- Assist customers with account inquiries, transactions, and banking services.
- Process deposits, withdrawals, money transfers, and loan applications accurately.
- Educate customers about banking products, services, and digital banking options.
- Handle customer complaints and disputes professionally, ensuring timely resolution.
Sales Specialist
YapıKredi Bank
12.2013 - 11.2014
- As a Sales Specialist in the Banking Sector, I am responsible for driving revenue growth by promoting financial products and services, building strong customer relationships, and identifying new business opportunities.
Education
MBA - Economy
Istanbul Bilgi University
Istanbul12-2019
Bachelor of Science - Regionalism
Baku Eurasia University
Baku07-2012
Skills
- Customer service excellence
- Hospitality standards
- Guest relations
- Front office support
- Fluent in English ,Turkish and Russian
- Reservations
- Data Analytics
Languages
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Turkish
Advanced (C1)
C1
German
Intermediate (B1)
B1
Timeline
Front Desk Agent
The Mula Hotel Sultanahmet
05.2024 - 03.2025
Receptionist
The Elysium Taksim Hotel
03.2024 - 05.2024
Reception
Ramada Encore by Wyndham
12.2023 - 03.2024
Night Audit
Staysso by cloud 7 hotel
03.2022 - 11.2023
Project Manager
Optimal Electronics
10.2019 - 12.2019
Customer Representative
Unibank Commercial Bank
08.2015 - 02.2018
Sales Specialist
YapıKredi Bank
12.2013 - 11.2014
MBA - Economy
Istanbul Bilgi University
Bachelor of Science - Regionalism
Baku Eurasia University