Ardrene Freeland
San Tan Valley
Summary
Dynamic professional transitioning from a successful career in systems analysis to a focus on direct patient care. Possesses an Associate of Applied Science degree in Surgical Technology, along with nursing and pre-medical studies. Strong analytical skills applied to improve patient care processes and outcomes.. Currently pursuing a doctorate in psychology at Florida State University. Expertise in clinical protocols, patient safety, and confidentiality, alongside strong analytical and organizational skills. Committed to providing empathetic care while advancing in the mental health field.
Overview
6
6
years of professional experience
Work History
ERP Business Analyst (Remote)
Carson Tahoe Regional Hospital
Carson City
09.2024 - 03.2025
- Acted as the subject matter expert for ERP and related applications by partnering with IT, external consultants, and business leaders to optimize system functionality, and ensure operational continuity.
- Developed SOPs and training materials, cross-trained team members, and supported end users through testing, validation, and issue resolution to improve system adoption and performance.
- Led and coordinated ERP initiatives, including daily operations, maintenance, and system updates, while monitoring industry trends to recommend enhancements aligned with evolving business needs.
Non-Profit Grant Project Implementations Specilst
ELC of NW Florida, (Hybrid-Contract)
Panama City
10.2023 - 05.2024
- Supported global HRIS initiatives as a systems administrator in an Agile environment, collaborating with product owners and cross-functional teams to drive implementation decisions for platforms including ADP Global Cloud Pay, Workday, and SAP SuccessFactors.
- Authored technical and functional specifications for system updates, documented data flows between applications and third-party systems, and coordinated system testing, reporting, and validation to ensure accuracy and compliance.
- Led system support activities, including issue resolution, troubleshooting, change management, and risk mitigation, while facilitating cross-functional coordination during deployments and global process standardization.
System Data Analyst (Contract)
Insight Global Technology
Panama City
03.2023 - 07.2023
- End-to-End Systems Analysis & HRIS Implementation: Demonstrated the ability to analyze and translate global business requirements into functional system designs, supporting scalable HR, compensation, and performance management solutions using ADP Global Cloud Pay, Workday, and SAP SuccessFactors.
- Cross-Functional Collaboration & Agile Support: Partnered with global product owners, HR stakeholders, and cross-functional teams in Agile environments to gather requirements, manage change, and deliver thoroughly tested, validated solutions supported by detailed documentation.
- Technical Documentation & Data Flow Expertise: Documented information flow between internal systems and third-party vendors, authored technical and functional specifications, and coordinated system testing and issue resolution to maintain data accuracy and system performance.
Global SR Payroll Analyst (Remote)
Capitale ECP Firm ( based out of Germany)
Panama City
03.2021 - 02.2023
- Configured and supported HR, payroll, and timekeeping systems (Workday, ADP, Ceridian, Dayforce) by managing onboarding, performing system setups, resolving technical issues, and maintaining payroll accuracy through UAT, SIT, and parallel testing across global environments.
- Led end-to-end implementation support for new clients, including information gathering, historical data uploads, tax/benefit configuration, and payroll reconciliation—ensuring all setup, testing, and documentation met compliance and operational requirements.
- Acted as a liaison between technical and functional teams, translating business requirements into system specifications, maintaining user access, coordinating testing via JIRA, and resolving issues using ServiceNow to ensure client satisfaction and operational continuity.
Unemployed/Elderly Caretaker
Self-employeed
San Tan Valley
01.2020 - 03.2021
- January 2020 – March 2021: Experienced a career disruption due to the COVID-19 shutdown.
- March 2021 – August 2023: I provided full-time care for my mother, who was diagnosed with dementia, schizophrenia, and depression. While serving as her primary caregiver, I continued to work remotely, only accepting contract-based roles (as reflected in my resume), maintaining professional engagement, and developing greater empathy and resilience—qualities essential to patient-focused care.
Sr Business Systems Analyst III
American Airlines
Phoenix
10.2018 - 01.2020
- Provided cross-functional support to Payroll, HRIS, and QA teams by coordinating system testing (UAT, SIT), managing defect triage, and validating data across platforms such as Workday, SAP, ADP, and SuccessFactors to ensure compliance with functional and technical requirements.
- Collaborated with IT application support and development teams to analyze system impacts, document business processes, requirements, and manage scheduled patch releases, and system-related bug fixes across global HCM and payroll systems.
- Developed test cases and visual workflows, validated payroll and benefits data, and acted as a subject matter expert to support the implementation of enhancements and new functionality within SuccessFactors, WorkBrain, and related systems.
Education
Associate of Applied Science - Surgical Technology
Central Florida Institute
Palm Harbor, FL02-2010
Some College (No Degree) - Nursing Science
University of Cincinnati
Cincinnati, OHPh.D. - Clinical Psychology
Florida State University
Panama City, FLSkills
- Issue resolution
- Employee training
- Effective communication
- Data analytics
- Documentation creation
- Application support
- Attention to detail
- Adaptability
- Team building
- Software testing
- EMR systems (Epic) and data accuracy
- Patient assistance
- Basic life support
- Hospice and palliative care
- CPR certification
- Qualified in patient transport
- Vital signs monitoring and documentation
- Infection prevention
- Specimen collection
- Wound care
- Sterilization techniques
- Bed preparation
- Safety protocols
Timeline
ERP Business Analyst (Remote)
Carson Tahoe Regional Hospital
09.2024 - 03.2025
Non-Profit Grant Project Implementations Specilst
ELC of NW Florida, (Hybrid-Contract)
10.2023 - 05.2024
System Data Analyst (Contract)
Insight Global Technology
03.2023 - 07.2023
Global SR Payroll Analyst (Remote)
Capitale ECP Firm ( based out of Germany)
03.2021 - 02.2023
Unemployed/Elderly Caretaker
Self-employeed
01.2020 - 03.2021
Sr Business Systems Analyst III
American Airlines
10.2018 - 01.2020
Associate of Applied Science - Surgical Technology
Central Florida Institute
Some College (No Degree) - Nursing Science
University of Cincinnati
Ph.D. - Clinical Psychology
Florida State University
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