Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ariam Reyes Gonzalez

Buckeye

Summary

Dynamic and detail-oriented professional with experience as a Medical Receptionist at BPL Plasma, excelling in patient scheduling and effective communication. Proven ability to enhance office efficiency through meticulous documentation and recordkeeping, while fostering a compassionate patient environment. Adept at utilizing Microsoft Office to streamline operations and improve service delivery. Skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly, caring mentality and excellent communication skills. Expertise in inventory management, customer service, and internal operations. A hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs—experience with electronic recordkeeping and insurance documentation.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

BPL Plasma
Goodyear
08.2022 - 05.2023
  • Monitored office supplies inventory and placed orders when necessary.
  • Assisted with filing medical records and documents, maintaining accurate electronic files.
  • Processed patient payments and scanned identification and insurance cards.
  • Interviewed patients to complete case histories and intake forms.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
  • Answered incoming calls and responded to inquiries from patients and other medical offices.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Took messages from patients and promptly relayed them to the appropriate staff.

Assistant Manager

Jimmy John's
Buckeye
07.2021 - 07.2022
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Organized team activities to build camaraderie and foster a pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.

Education

Associate of Arts - Education

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ

Skills

  • Microsoft Office
  • Lesson planning
  • Classroom management
  • Customer service
  • Data entry
  • Patient scheduling
  • Documentation and recordkeeping
  • Effective communication
  • Answer telephones

Languages

Spanish
Professional

Timeline

Medical Receptionist

BPL Plasma
08.2022 - 05.2023

Assistant Manager

Jimmy John's
07.2021 - 07.2022

Associate of Arts - Education

Maricopa Community Colleges, Rio Salado Community College
Ariam Reyes Gonzalez