Ariana Black
Phoenix
Summary
Background in journalism with a strong foundation in Honors and AP
coursework. Demonstrated leadership skills with a track record of
successful project management. As well as an in-depth understanding of
professional environments and effective communication strategies.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista/Coffee Roaster
Black Rock Coffee Bar
Tempe
12.2023 - Current
- Prepared and served high-quality coffee beverages to customers daily.
- Maintained cleanliness and organization of the coffee bar and workstations.
- Assisted customers with menu selections and provided product recommendations.
- Operated espresso machines, grinders, and other coffee brewing equipment efficiently.
- Trained new staff on coffee preparation techniques and customer service standards.
- Processed cash and card transactions accurately at the register.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated roasting equipment to develop unique flavor profiles for various coffee beans.
- Monitored roast cycles to ensure consistent quality and flavor development.
- Conducted regular maintenance on roasting machines to optimize performance and safety.
- Assisted in training new staff on roasting techniques and equipment usage.
Barista/Hostess/Morning Server
Wren & Wolf
Phoenix
10.2024 - 07.2025
- Greeted and seated guests while managing reservations and balancing server sections
- Supported front-of-house operations by assisting servers, bartenders, and barback preparations
- Bussed, cleaned, and reset tables to maintain fine-dining standards and efficient table turnover
- Delivered food and beverages with accuracy, professionalism, and attention to presentation
- Prepared craft non-alcoholic and specialty beverages for morning and brunch service
- Provided exceptional customer service by anticipating guest needs in a high-volume, upscale environment
- Assisted guests with menu suggestions
- Managed rushes while still properly serving guests and creating a higher end dining experience
Studio Coordinator
Waxing the City
Glendale
09.2022 - 01.2024
- Scheduled, booked, and rescheduled client appointments while maintaining an organized and efficient calendar
- Promoted, sold, and marketed membership packages, contributing to increased client retention and recurring revenue
- Provided detailed explanations of services, pricing, and memberships to ensure clients felt informed and confident
- Processed membership paperwork, cancellations, and account freezes with accuracy and confidentiality
- Maintained inventory and restocked waxer rooms to ensure seamless daily operations
- Communicated with clients via phone and messaging platforms to confirm appointments, answer questions, and resolve concerns
- Trained and onboarded new employees on scheduling systems, customer service standards, and studio procedures
- Reviewed and analyzed performance metrics and sales analytics to support improvements in membership sales and service offerings
Education
Shadow Ridge High School
Surprise, AZSkills
- Espresso preparation
- Coffee roasting
- Customer service
- Cash handling
- Customer engagement
- Menu knowledge
- Detail orientation
- Effective communication
Languages
American Sign Language
Professional
Timeline
Barista/Hostess/Morning Server
Wren & Wolf
10.2024 - 07.2025
Barista/Coffee Roaster
Black Rock Coffee Bar
12.2023 - Current
Studio Coordinator
Waxing the City
09.2022 - 01.2024
Shadow Ridge High School