Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariana Gallegos

Tempe

Summary

Dynamic hospitality professional with a proven track record at Hyatt Place, excelling in customer service and effective communication. Skilled in transaction processing and guest relations, I consistently enhance guest experiences while managing high-pressure situations. My proactive approach and friendly demeanor ensure satisfaction and loyalty in every interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hyatt Place Tempe/Phoenix Airport
Tempe
08.2024 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Maintained cleanliness of lobby area at all times.
  • Assisted with check-in and check-out procedures for guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Managed cash drawer responsibly throughout shift.
  • Served at the hotel bar and café.
  • Computed bills, collected payments and made change for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.

Assistant

Arizona Housing Solutions
Phoenix
07.2023 - 01.2024
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Documented key information from each service visit into detailed reports.
  • Set up living locations for incoming seniors.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.

Restaurant Hostess

Spoke & Wheel Tavern
Phoenix
03.2021 - 07.2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Education

BBA - Finance

Arizona State University
Tempe, AZ
05-2028

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Hospitality service expertise
  • Problem-solving skills
  • Transaction processing
  • Guest relations
  • POS systems
  • Time management
  • Task prioritization
  • Monitoring performance
  • Dining area maintenance
  • Effective customer upselling
  • Problem-solving
  • Friendly demeanor

Certification

  • Food Handlers
  • Liquor License

Timeline

Front Desk Agent

Hyatt Place Tempe/Phoenix Airport
08.2024 - Current

Assistant

Arizona Housing Solutions
07.2023 - 01.2024

Restaurant Hostess

Spoke & Wheel Tavern
03.2021 - 07.2021

BBA - Finance

Arizona State University

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Ariana Gallegos