Ariana Hord
Goodyear
Summary
Dynamic and customer-focused professional with extensive experience in retail, administrative support, and hospitality. Proven track record of delivering exceptional customer service while efficiently managing multiple tasks. Skilled in company operations and customer service principles, and currently pursuing a business degree. Dedicated to ongoing learning and career growth within the hospitality sector.
Overview
5
5
years of professional experience
Work History
Server
El Torero Mexican Restaurant
07.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Glam of Scottsdale
02.2024 - 07.2024
- Warmly greeted clients, managed appointment bookings, and ensured an exceptional customer experience from arrival to departure
- Answered phone calls, responded to client inquiries, and scheduled appointments using salon management software
- Processed client payments, managed cash drawer, and handled daily financial transactions accurately
- Coordinated daily appointment calendars for stylists, ensuring efficient time management and minimizing wait times
- Maintained a clean, organized reception area and assisted with inventory management, including ordering and restocking retail products
- Addressed customer concerns and resolved scheduling conflicts promptly to ensure client satisfaction
- Promoted salon services and products, contributing to increased sales and client retention
- Assisted in administrative duties such as filing, record-keeping, and preparing end-of-day reports
Warehouse Worker
Ship My Cards
04.2022 - 02.2024
- Packed and prepared orders for shipment according to company standards, verifying accuracy and quality of items
- Conducted regular inventory counts and maintained accurate records to support inventory management and minimize discrepancies
- Collaborated with team members to meet daily production targets and maintain an organized, safe work environment
- Followed safety protocols and procedures, including the proper handling of hazardous materials and equipment operation
- Assisted with the inspection of goods for damage or defects, reporting any issues to supervisors for resolution
- Supported warehouse maintenance by cleaning work areas, organizing stock, and ensuring compliance with safety regulations
Cashier
Panera Bread
09.2021 - 04.2022
- Provided exceptional customer service, ensuring a welcoming and positive dining experience for all guests
- Efficiently operated the point-of-sale (POS) system to process customer orders, payments, and loyalty program transactions with accuracy
- Prepared food and beverage items according to company standards, adhering to food safety and sanitation guidelines
- Assisted with maintaining a clean, organized, and well-stocked dining and work area, including restocking supplies and condiments
- Worked collaboratively with team members to manage high-volume customer interactions during peak hours
- Handled customer inquiries and resolved complaints in a professional and timely manner to enhance guest satisfaction
- Supported the training of new team members, demonstrating proper procedures and providing ongoing guidance
- Assisted in opening and closing procedures, including inventory management, daily cash reconciliation, and preparation of the dining area
Bookkeeping Assistant
America Tax
12.2019 - 11.2020
- Entered and updated financial data in accounting software (e.g., QuickBooks, Excel) with a high level of accuracy and attention to detail
- Prepared and maintained financial reports, invoices, receipts, and payment records for management review
Education
associate - Business
Estrella community college
Avondale, AZ05.2024
Skills
- Customer Service Excellence
- Communication Skills
- Multitasking
- Team Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability
Languages
Spanish
Professional Working
Timeline
Server
El Torero Mexican Restaurant
07.2024 - 02.2025
Receptionist
Glam of Scottsdale
02.2024 - 07.2024
Warehouse Worker
Ship My Cards
04.2022 - 02.2024
Cashier
Panera Bread
09.2021 - 04.2022
Bookkeeping Assistant
America Tax
12.2019 - 11.2020
associate - Business
Estrella community college
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