Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Lopez

Intake Professional
Tempe

Summary

Dynamic professional with a proven track record at Astound Group, excelling in quality control and client relations. Demonstrated expertise in operating advanced printing equipment while ensuring client satisfaction. Bilingual communicator skilled in effective complaint resolution, consistently enhancing customer experiences and driving project success.

Overview

15
15
years of professional experience

Work History

Vynil Graphics Technician

Astound Group
01.2025 - Current
  • Able to operate an HP 3500, EFI Reggiani VUTEk FabriVU 34, Xyron 6300 Professional Wide Format Cold Laminator, Gerber MCT Cutter, Plot Cutter, and an industrial sized heat transfer for SEGs.
  • Delivered high-quality graphics under tight deadlines, ensuring client satisfaction and project success.
  • Operated and maintained equipment to ensure optimal functionality and safety.
  • Documented maintenance activities in compliance with company policies and procedures.
  • Managed quality control and maintained high level of customer satisfaction.
  • Operated printing press to produce high-quality printed materials.
  • Provided guidance to junior installers on best practices and techniques.
  • Monitored ink levels and paper supply during production runs.
  • Performed troubleshooting and repair of equipment in accordance with manufacture specifications.


Intake Specialist

Tort Intake Professionals
04.2024 - 01.2025
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other patient information.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Addressed and resolved client concerns or complained related to the intake process.
  • Answered phone calls and provided new clients with required paperwork to initiate service.


Warehouse Lead

ShipMonk
02.2023 - 04.2024
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
  • Organized daily work plans based on instructions to achieve objectives.
  • Trained employees on equipment operation and safety protocols.
  • Utilized company software to accurately enter shipment and inventory records.
  • Palletized boxes to enhance movement and shipping efficiency.
  • Removed damaged products from outgoing shipments during inspections.
  • Printed and applied accurate labels on boxes, crates and containers before shipment.
  • Received, counted, and recorded stock items for inventory management.


Insurance Agent

Freeway Insurance
07.2019 - 11.2021
  • Approached potential clients using direct marketing strategies using emails and phone contacts, which resulted in a 30% increase in sales.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Gained in-dept understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Upsold additional products and services after determining the needs and requirements of the customer.
  • Improved the reputation of my insurance agency by accommodating requests and looking for ways to add value.
  • Maintained a consistent, positive attitude toward customers, peers, and other employees even in high stress situations.
  • Filled out coverage applications in order to get underwriting approvals.
  • Assessed exiting coverage and aligned new products and services along with long term goals to determine financial needs.

Warehouse Associate

FedEx Ground
10.2018 - 07.2019
  • Improved the efficiency of material delivery process and reduced downtime.
  • Ensured that order and shipment forms, inventory documentation, and customer records were accurate and up to date.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 50 pounds.

Call Center Representative

Alorica
09.2014 - 04.2015


  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Promoted available products and services to customers during service, account management, and order calls.

Floor Supervisor

Cleaning Authority
10.2010 - 05.2014
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Responsible for handling homeowners' house keys and collecting payment.
  • In charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.

Education

No Degree - General Studies

College of Southern Nevada
Las Vegas, NV
11-2010

High School Diploma -

Desert Rose High School
Las Vegas, NV
05-2009

Skills

Proficient in bilingual communication

Client relations expertise

Accurate data entry

Quality control expertise

Effective complaint resolution

Client Account Management

Financial processing

Professional phone communication

System diagnostics expertise

Timeline

Vynil Graphics Technician

Astound Group
01.2025 - Current

Intake Specialist

Tort Intake Professionals
04.2024 - 01.2025

Warehouse Lead

ShipMonk
02.2023 - 04.2024

Insurance Agent

Freeway Insurance
07.2019 - 11.2021

Warehouse Associate

FedEx Ground
10.2018 - 07.2019

Call Center Representative

Alorica
09.2014 - 04.2015

Floor Supervisor

Cleaning Authority
10.2010 - 05.2014

No Degree - General Studies

College of Southern Nevada

High School Diploma -

Desert Rose High School

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