Ariana Monge
Mesa
Summary
Detail-oriented shift leader and social media manager with knowledge of inventory management and customer service. Proven ability to implement sales strategies and enhance customer engagement. Skilled in problem-solving and effective communication, contributing to improved service quality. Recognized for effective task delegation and successful marketing initiatives, poised to drive operational success and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader / Social Media Marketer
Platos Closet
Scottsdale
04.2023 - Current
- Managed inventory levels and organized merchandise on the sales floor.
- Coordinated store promotions and ensured effective visual merchandising displays.
- Resolved customer complaints promptly and professionally.
- Assisted general manager with operations game plan and company initiatives implementation.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Maintained cleanliness and organization of the store environment for safety standards.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Implemented strategies to increase sales and improve service quality.
- Developed promotional strategies to attract more customers during slow periods.
Sales Associate Manager
City Pink Nail Shop
Chandler
05.2024 - 09.2025
- Assisted team in achieving sales targets through effective customer engagement.
- Trained new associates on product knowledge and sales techniques.
- Managed inventory levels to ensure product availability for customers.
- Developed schedules for team members.
- Tracked customer orders.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Maintained accurate records of all sales transactions using a POS system.
Education
Associate of Arts - Theater
Maricopa Community Colleges, Mesa Community College
Mesa, AZ08-2025
Skills
- Inventory management
- Customer transaction processing
- Sales strategies
- Employee training
- Cash handling
- Problem solving
- Marketing initiatives
- Effective communication
- Conflict resolution
- Task delegation
- Strategic thinking
- Positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited
Timeline
Sales Associate Manager
City Pink Nail Shop
05.2024 - 09.2025
Shift Leader / Social Media Marketer
Platos Closet
04.2023 - Current
Associate of Arts - Theater
Maricopa Community Colleges, Mesa Community College