Bilingual customer service professional with strong problem-solving skills. Experienced in enhancing customer satisfaction through effective communication and feedback analysis.
Work History
Student Intern
2 Months
Bank of America | 06.2026 - 08.2026
Maintained comprehensive knowledge of the Digital Ambassador role and helped customers problems by using the mobile app
Retained customer feedback to identify areas for service improvement and enhance satisfaction levels.
Developed strong communication skills by keeping the bankers knowledgeable about lobby activity
Volunteer
Jubileo Church
Assisted in organizing community outreach events to promote church activities.
Participated in many food drives; went to multiple locations to feed the community
Used strong interpersonal communication skills to convey biblical information to others.
Maintained inventory of supplies for church events, ensuring availability and readiness for activities.
Education
High School Diploma
Arizona Preparatory Academy | Phoenix, AZ | 05-2026