Ariana Thompson

*Assist in donor suitability

*establish rapport with donors to ensure overall customer satisfaction

*Ensure donor confidentiality

*Monitor donors to ensure health of donors an quality of product

* Disposes of contaminated materials

• In accordance with state and federal regulations, performs data entry and patient registration
• Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision
• Follows standard operating procedures and performs duties in accordance with Company policies and procedures
• Responsible for using pharmacy systems to obtain patient and drug information
• Run automated machinery required to pre sort and package medications in support of the fulfillment site
• Duties may vary based on assigned department

• Received 100-175 inbound calls to assist customers with Correcting their accounts and assisted with customer concerns regarding their credit card accounts
• Submitted information on each call experience directly after the termination of the call

• Enter Data and Correct and maintain customer accounts for all SFPP members
• This position focused on the financial services offered by Statefarm Payment Plans and responding to error codes to help deliver the most accurate billing information to the customer
• A nonstop learning position that enforced data-driven decision making at a fast pace
• Very detail oriented with every account and working on over 200 accounts every day

• Completing custom orders for paying customers while practicing social distancing and COVID regulations during a global pandemic
• Maintaining Customer satisfaction by successfully executing and distributing orders
• Regulating food temperatures
• Maintaining the safety of myself And others in the workplace by following safety guidelines for the store And for COVID