Arianna Chavez
Phoenix
Summary
Patient-focused Scheduling Specialist with call center experience in high-volume healthcare environments. Skilled in taking high volume calls, appointment scheduling, and delivering compassionate, efficient customer service. Known for strong communication, adaptability, and maintaining HIPAA compliance while creating a smooth and positive patient experience. Passionate about making healthcare accessible and easy for the communities served.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MYDRNOW
Phoenix, AZ
10.2025 - Current
- Educated patients on available healthcare services and resources for improved access to care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Provide high-volume, 50-70 calls per day, call center–based customer service while maintaining professionalism and empathy
- Navigate MS Office and internal scheduling platforms efficiently in a fast-paced environment
- Work independently in a hybrid remote setting with reliable technology and strong time management
- Demonstrate a strong passion for healthcare and commitment to patient-centered service
Waitress /Crew Trainer
Barros Pizza
Laveen, AZ
03.2023 - 07.2025
- Collaborated with kitchen staff to enhance order accuracy and minimize wait times.
- Trained new team members on menu items, service standards, and safety protocols.
- Handled customer complaints and feedback professionally and resolved them properly
- Answered Inbound and Outbound calls in a friendly and professional manner, while providing helpful responses and notetaking orders
Reatail/Customer Service Associate Cashier
AZ Luxury Lash
Laveen, AZ
12.2020 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their experience.
- Maintained store cleanliness and organization, ensuring a welcoming shopping environment for customers.
- Ensured accuracy of cash flow and customer orders
Education
High School Diploma -
Cesar Chavez High School
Phoenix, AZ05-2025
Skills
- Strong verbal and written communication skills
- Familiarity with Epic EMR
- Strong verbal and written communication skills
- Comfortable conducting outbound calls for extended periods
- High-volume call handling in fast-paced environments
- Multitasking while maintaining attention to detail
- Ability to meet performance and productivity metrics
- Experience in healthcare call center operations
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
MYDRNOW
10.2025 - Current
Waitress /Crew Trainer
Barros Pizza
03.2023 - 07.2025
Reatail/Customer Service Associate Cashier
AZ Luxury Lash
12.2020 - 06.2022
High School Diploma -
Cesar Chavez High School