Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arianna Garcia

Mesa

Summary

Experienced and highly professional team member with a proven track record in conflict resolution and delivering exceptional white glove service. Adept at effectively managing challenging situations and finding practical solutions to ensure customer satisfaction. Strong communication skills and ability to build rapport with diverse individuals, fostering positive working relationships. Committed to providing top-notch service and contributing to a collaborative and high-performing team environment.

Overview

8
8
years of professional experience

Work History

Private Bank Relationship Manager

Bank of America
04.2022 - Current
  • Act as a banking expert who services, investigates, and researches deposit, credit, and online inquiries from end to end
  • Acts as a liaison, navigating through multiple levels of the Bank of America organization, to resolve issues and concerns in a timely manner
  • Maintained full responsibility for providing quality service, while meeting Service Level Agreements

Consumer Credit Card

Bank of America
03.2021 - 04.2022
  • Provided high level of customer service to clients regarding their credit card inquiries, while focusing on the 'words matter' motto
  • Promoted the 'go digital' program to educate clients on how online and mobile banking could increase their overall banking experience

Loan Advisor

Bridgecrest/DriveTime
12.2019 - 03.2021
  • High level of customer service, focusing on empathy when offering payment plan options to clients who were having financial hardship

Overnight Patient Transport

Banner Baywood
07.2018 - 12.2019
  • Shift lead who created overnight schedules for other employees as well as dispatched the team
  • Transported patients from procedures, and the emergency room to their assigned rooms
  • Assisted in emergencies and hospital codes

Morning Stockroom

Ross Department Store
11.2018 - 06.2019
  • Unloaded the merchandise from the delivery trucks
  • Displayed merchandise as needed, and assisted customers with their inquiries

Cashier and Cook

Banner Baywood/Heart Hospital
07.2017 - 11.2018
  • Served as Customer service within the cashier and barista positions
  • Acted as grill cook in charge of making breakfast, lunch, or dinner, as requested

Hostess, Expeditor, and Busser

Karma Sushi
11.2016 - 05.2017
  • Greeted and sat customers per request
  • Expedited food for servers to enhance the flow of the restaurant
  • Provided high level of customer service over the phone for inquiries and to-go orders

Education

Gateway Community College -

Gateway Community College
Phoenix, AZ
01.2019

Northern Arizona University -

Northern Arizona University
Flagstaff, AZ
01.2017

Desert Ridge High School -

Desert Ridge High School
Mesa, AZ
01.2015

Skills

  • Banking operations
  • Know your customer
  • Financial software
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Excellent verbal and written communication

Accomplishments

  • Top performer for risk and client satisfaction.
  • Received multiple bronze awards along with a gem award for mentoring and supporting business improvement initiatives.
  • Top performer for Go Digital

Timeline

Private Bank Relationship Manager

Bank of America
04.2022 - Current

Consumer Credit Card

Bank of America
03.2021 - 04.2022

Loan Advisor

Bridgecrest/DriveTime
12.2019 - 03.2021

Morning Stockroom

Ross Department Store
11.2018 - 06.2019

Overnight Patient Transport

Banner Baywood
07.2018 - 12.2019

Cashier and Cook

Banner Baywood/Heart Hospital
07.2017 - 11.2018

Hostess, Expeditor, and Busser

Karma Sushi
11.2016 - 05.2017

Northern Arizona University -

Northern Arizona University

Desert Ridge High School -

Desert Ridge High School

Gateway Community College -

Gateway Community College

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Arianna Garcia