Arianna Robles

Avondale

Summary

I’m an experienced customer service agent with a passion for utilizing my knowledge and skills. I’m seeking a position that offers growth and learning opportunities.

Overview

years of professional experience

Work History

Provider /Special Needs Child Caregiver

LifeTree

Avondale

08.2023 - Current

Provide support to child with developmental disabilities focusing on building life skills and safety awareness within the community
Assisted member with daily living activities and personal care routines.
Practiced members habilitation goals while promoting independence

ESC Customer Service Specialist

WM Recruiting Agency/Albertsons

Phoenix

04.2018 - 07.2020

Answer incoming calls in a fast-paced, high volume environment
Assist with employee inquiries regarding payroll / paychecks, absence balances and contract information, verification of employment, garnishments, updating personal information, and application assistance.
Provide assistance navigating through the company portal Direct2hr
Create cases for research and document incoming call logs
Route calls to the appropriate department for further assistance
Assist with application inquiries
As of January 2019, I joined the Leave of Absence Intake team responsibilities included:
Submitting LOA intakes by phone
Documenting intake cases from the worklist
Complete California EDD forms
Assist with employee inquiries regarding LOA status and paperwork
Create tasks for LOA administrators
Route calls to correct administrator per employee division
Provide appropriate contact information to set up STD pay
Experience with both LOA System and Claim Vantage

Receptionist

Salon Blissful

Peoria

06.2015 - 12.2017

Answer incoming calls and take detailed messages
Schedule appointments
Greet clients as they enter and direct them appropriately
Answer client inquiries for pricing and products
Enter customer and client information into the scheduling system
Adjust pricing, take and handle a variety of payment methods
Organize and price incoming inventory

Education

Diploma -

Peoria High School

Glendale Community College

Skills

Customer Service
Verbal Communication
Peoplesoft
Service Now
Work brain
LOA System
Claim Vantage

Microsoft Word
Data Entry
Typing Skills
Multitasking
Problem Solving
Organization Skills

Timeline