Ariel Harter
Maricopa
Summary
Highly motivated and dedicated professional with a strong sense of ownership and pride in work performed. Demonstrates exceptional aptitude for learning and applying new techniques, leveraging previous experience to achieve outstanding results. Proven ability to quickly establish productive working relationships with management and colleagues, fostering a collaborative team environment. Offers valuable expertise in data analysis, making a significant contribution to the growth and success of any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Implementation Consultant II
Paylocity
01.2022 - Current
- Use project management and consultative approach to promote an integrated implementation across all products
- Lead project calls as an expert in implementing Paylocity products
- Act as client's trusted advisor through facilitating meetings and maintaining communication throughout the lifecycle of the implementation process
- Assist clients with data migration processes to ensure accurate and complete data integration into the HCM software
- Troubleshoot and resolve implementation related matters
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
Payroll Implementation Specialist
ADP, LLC
09.2018 - 01.2022
- Consult with clients to deliver a comprehensive ADP solution
- Work with clients transitioning from other HCM products to ADP Workforce Now through data migration and conversion, training and testing, and assisting in initial payroll processes to ensure accuracy
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
CRM Training and Support
Re-Bath, LLC
05.2017 - 05.2018
- Directed all phases of implementing a network-wide Salesforce-based CRM, from data conversion to training, and consulting on system usage to increase franchise sales.
- Performed statistical analysis of individual franchise sales trends to provide recommendations for improving local performance.
- Implemented a set of comprehensive tracking processes to monitor support ticket trends.
- Developed materials including a comprehensive system manual, from inception to distribution to include proffered training courses.
- Liaised between CRM vendor and third-party suppliers for complete system integration.
- Maintained statistical database of customers using new CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Product Support Specialist
Re-Bath, LLC
03.2016 - 05.2017
- Assisted in implementation Salesforce-based CRM rollout to franchise network across the US, including data conversion process, system setup, and ongoing communications with network
- Serve as subject matter expert for all assigned systems, while analyzing to diagnose and resolve system errors
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Conduct refresher trainings via webinar for existing users of CRM system as well as training new employees in the network on basics of CRM functionality
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
Temporary Employee
RemX Specialty Staffing
08.2015 - 06.2016
- (August '15 - January '16) - Provided Data Entry & QC at Mutual of Omaha.
- (January '16 - March '16) - Developed and implemented new filing system and a new inventory system in the Marketing Department at Home Brands Group.
- Assisted in various administrative duties throughout the office.
Education
Bachelor of Applied Science - operations management
Arizona state university
Tempe, AZ05.2016
Associate's degree - organizational management
Rio Salado college
Tempe, AZ03.2014
Associate's degree - quality customer service
Rio Salado College
Tempe, AZ04.2013
Skills
- Implementation management
- Software implementation
- Project management
- Configuration management
- Data migration
- Salesforce
- Software troubleshooting
- Business analysis
- Microsoft Word
- Payroll
- ADP Workforce Now
- Communication skills
- Project implementation
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
Certification
Fundamental Payroll Certification, 04/21, 12/24
Timeline
Implementation Consultant II
Paylocity
01.2022 - Current
Payroll Implementation Specialist
ADP, LLC
09.2018 - 01.2022
CRM Training and Support
Re-Bath, LLC
05.2017 - 05.2018
Product Support Specialist
Re-Bath, LLC
03.2016 - 05.2017
Temporary Employee
RemX Specialty Staffing
08.2015 - 06.2016
Associate's degree - organizational management
Rio Salado college
Associate's degree - quality customer service
Rio Salado College
Bachelor of Applied Science - operations management
Arizona state university
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