ARIELL MILLICAN
Buckeye
Summary
In my current role at Arizona Public Service, I handle 50+ customer interactions daily, consistently exceeding performance and quality metrics while maintaining strict compliance. My previous experience as a Learning Ambassador and Program Specialist improved my ability to coordinate training, manage schedules, and create engaging experiences for both internal teams and external clients.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
APS
01.2024 - Current
- Handle 50+ daily customer inquiries
- Received Living the Vision Award 1/30/2026
- Adhered to strict compliance and confidentiality standards in line with APS policies and Arizona Corporation Commission regulations.
- Consistently met and/or exceeded multiple metrics including Average Handle Time (AHT), Adherence, and Overall Sentiment goals
- Maintained a professional and empathetic tone during high-stress scenarios, including power outages, SONP, and billing disputes.
LEARNING AMBASSADOR
AMAZON
01.2023 - 01.2024
- Effectively conveying procedures and safety standards to 30+ trainees
- Consistently met customer needs by achieving and exceeding daily performance metrics.
- Consistent top performer among 100 associates in rate and quality
- Managing time and resources effectively to meet training objectives
- Collected and analyzed feedback to continuously improve learning trainees
PROGRAM SPECIALIST
BOOSTER ENTERPRISES
01.2022 - 01.2023
- Engaged with clients, parents, and students for a professional and fun experience
- Led high energy experiences, effectively communicate with as a team to create remarkable experiences for schools, and think through event details, safety, and logistics
- Helped schools raise over 1.2 million in a school year
- Accepted and provided constructive feedback to peers
- Public speaking and Presentations, on average 1,500+ students daily.
LEAD FULFILLMENT ASSOCIATE
AMAZON
01.2020 - 01.2021
- Trained and led 30+ employees in a designated area
- Processed on average 100+ packages a shift while using Excel spreadsheets
- Reported to 8 operation managers and processing assistants to communicate inbound/outbound trailers.
Education
Bachelors of Arts - Business Administration
W. P. Carey School of Business, Arizona State University
Tempe, AZSkills
- Client Relations: Verbal and written communication, active listening
- Adaptability: Willingness to learn and strive for growth
- Conflict Resolution
- Detailed Oriented
- Public Speaking & Presentations
- Technical Skills: Microsoft Excel, Microsoft Word
Timeline
Customer Care Associate
APS
01.2024 - Current
LEARNING AMBASSADOR
AMAZON
01.2023 - 01.2024
PROGRAM SPECIALIST
BOOSTER ENTERPRISES
01.2022 - 01.2023
LEAD FULFILLMENT ASSOCIATE
AMAZON
01.2020 - 01.2021
Bachelors of Arts - Business Administration
W. P. Carey School of Business, Arizona State University