Arielle Romano
Phoenix
Summary
Detail-oriented professional with extensive knowledge of claims adjusting, digital marketing, and editing. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets. Known for seamless team collaboration, adaptability to changing needs, and unwavering reliability.
Overview
8
8
years of professional experience
Work History
Content Creator
TWITCH
07.2021 - Current
- Develop, design, and customize content marketing through social media while managing a self-made streaming community of 2,000+ various individuals
- Examine metrics and analytics to optimize revenue to promote brand and drive live event attendance
Underwriting Assistant
STATE FARM
03.2023 - 06.2023
- Ability to prioritize and effectively manage multiple computer applications in a fast-paced collaborative team environment
- Exercised desk-management & time-management skills while intaking copious amounts of knowledge including underwriting programs, company policies, and formal timed exams
Intern for Scrum Master, Business Analyst, & Product Owner
SICPA
03.2022 - 07.2022
- Collaborated and documented daily stand-ups, sprint planning, and backlog meetings
- Led sprint retrospectives that encouraged scrum team to reflect on sprint opportunities
- Updated Jira and assisted with standardization of Key Performance Indicators
- Created a Functional Specification Document and identified potential bugs or tickets
- Produced questionnaires for engineers to complete and analyzed data results to assess training
Senior AP Specialist
Orora Group
03.2021 - 07.2021
- Participated in or led meetings with clients, internal leaders, and vendors daily
- Navigated AP systems, using SAP, to review and upload invoices
- Created complex excel statements and reconciliations
- Responsible for quality assurance & quality control for invoice approvals process from assigned vendors
- Developed innovative tools and processes to analyze and reduce duplicate invoices from major vendors
- Supported Leadership by providing suggestions and ideas for improving quality and expedite invoice approvals
Co-Chair of Young Professionals – Employee Resource Groups
The Hartford
01.2021 - 03.2021
- Created an inclusive environment to drive employee and business success
- Planned and executed fundraising events and growth opportunities throughout the year
- Led a diverse group of team members to collectively develop and recommend ideas to better engage with key clients and stakeholders
- Volunteered with external organizations, e.g., Boys and Girls Clubs, hosted seminars on 'career growth and self-improvement.'
Associate Claim Representative for Auto Physical Damage
The Hartford
10.2018 - 01.2021
- Processed a high volume of claims, emails, and voicemails, starting with initial file intakes
- Obtained and executed accurate data, analyzed coverage, created timely payments, investigated mitigation opportunities, and managed files to a timely resolution
- Applied critical thinking skills to quickly analyze and clearly understand clients’ specific requests and needs
- Leveraged knowledge and resources to provide innovative solutions
- Managed schedule to meet client needs effectively and efficiently with short turnaround times
- Established and maintained highly effective relationships with clients, gaining their trust and respect
- Demonstrated trust, diplomacy, and tact to manage and de-escalate high-tension situations with upset clients
- Clients often me personally to handle their cases, based on their successful past experiences working with me
- Demonstrated professionalism and established credibility when interacting with clients
- Personally enhanced 'The Hartford's' reputation and image in the marketplace
COVID-19 Catastrophe Team – Group Benefits and Commercial Property
The Hartford
02.2020 - 10.2020
- Selected to be one of the few members to take on a newly created role to support the Group Benefits & Commercial Property Team during the COVID-19 pandemic
- I was also asked to stay on the longest after colleagues returned to their original roles
- Collected data from clients about their claims and contacted medical providers to review their related documents
- Learned a new software program within a week to fully process these short-term and long-term disability group benefit claims
- Created and customized denial letters for well-known companies
- Worked independently
Total Loss Claim Associate
State Farm
04.2018 - 07.2018
- Reviewed and discussed settlement figures and acted as liaison with insureds, claimants, body shops, and attorneys
- Analyzed written or computerized estimates, photos, vehicle evaluations, and vehicle inspection reports in each loss settlement
- Organized assigned work while utilizing appropriate procedures
- After a promotion, received praise for my 'call experience' from the corporate VP of Total Loss Department: 'Quote' excelling in call experience despite it only being my second day of training
- Led my claims team to a distinction of being the team that processed the most packages and error free
- Acted as a technical resource to my manager by training peers and new employees
Auto Claims Adjuster - Express
State Farm
03.2017 - 04.2018
- Investigated and determined liability while maintaining excellent client service
- Exceeded targeted performance goals consistently in 'handling time' and in 'additional tasks' completed
- Maintained quality, accuracy, and professionalism in a fast-paced environment
- Selected to inspect other adjusters’ claims to find and correct any errors due to my efficiency at processing claims without errors
- Trained and educated associates, including external corporate employees, by providing multiple shadowing experiences
Education
Bachelor of Arts - Business
Arizona State University
Tempe12-2016
Skills
- Digital Video Editing
- Strategic, Investigative, and Analytical Thinker
- Content Planning Expertise
- Desk & Time Management Efficiency
- Excellent Written and Verbal Communication
- WPM: 110
Timeline
Underwriting Assistant
STATE FARM
03.2023 - 06.2023
Intern for Scrum Master, Business Analyst, & Product Owner
SICPA
03.2022 - 07.2022
Content Creator
TWITCH
07.2021 - Current
Senior AP Specialist
Orora Group
03.2021 - 07.2021
Co-Chair of Young Professionals – Employee Resource Groups
The Hartford
01.2021 - 03.2021
COVID-19 Catastrophe Team – Group Benefits and Commercial Property
The Hartford
02.2020 - 10.2020
Associate Claim Representative for Auto Physical Damage
The Hartford
10.2018 - 01.2021
Total Loss Claim Associate
State Farm
04.2018 - 07.2018
Auto Claims Adjuster - Express
State Farm
03.2017 - 04.2018
Bachelor of Arts - Business
Arizona State University
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