Arielle Runyon
San Tan Valley
Summary
Dynamic professional with a proven track record in customer service and team collaboration. Known for innovative problem-solving and effective communication, consistently enhancing team performance and delivering exceptional customer experiences. Results-driven assistant manager with over seven years of experience in retail operations. Demonstrated ability to lead teams, optimize service delivery, and maintain high customer satisfaction through effective communication and conflict resolution strategies. Proactive customer service specialist recognized for exceeding satisfaction goals. Expertise in identifying customer needs and implementing innovative solutions to enhance team performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Order fulfillment/ Customer Service
The Home Depot Inc
Queen Creek
01.2025 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Manager
Circle K
Queen Creek
07.2014 - 12.2021
- Supervised daily operations and staff scheduling for efficient service delivery.
- Trained new team members on store policies and customer service standards.
- Managed inventory levels and conducted regular stock audits to ensure availability.
- Implemented promotional displays and merchandising strategies to enhance sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated cash handling procedures and ensured compliance with financial protocols.
- Collaborated with vendors to optimize product selection and pricing strategies.
- Oversaw cleanliness and safety standards throughout the store environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Automation Clerk
USPS
Phoenix
11.2010 - 05.2012
- Processed mail by sorting and distributing items to appropriate routes.
- Operated automated machinery for efficient mail handling and processing.
- Inspected packages for damage and ensured compliance with postal regulations.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with team members to streamline workflow and improve efficiency.
- Assisted in training new employees on operational procedures and safety protocols.
- Conducted regular inventory checks to monitor supply levels and equipment status.
- Adhered to safety guidelines while performing tasks in a fast-paced environment.
- Provided training and guidance on proper use of automation tools and resources.
- Reviewed existing processes for automation opportunities and implemented changes accordingly.
- Verified customer orders for accuracy and completeness before entering into automated system.
- Analyzed data from various sources to identify potential areas for improvement or optimization.
- Created reports to provide customers with information on their order status.
- Assisted in troubleshooting any technical issues related to the automation systems.
- Performed data entry of customer orders into the automated system.
- Provided support to customers regarding their order statuses using the automated system.
- Tracked performance metrics such as cycle time, throughput, and error rate associated with automated processes.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
High School Diploma -
Desert Hills High School
Gilbert05-2009
Skills
- Networking
- Problem-solving
- Training & Development
- Project planning
- Dependable and responsible
Timeline
Order fulfillment/ Customer Service
The Home Depot Inc
01.2025 - 04.2025
Assistant Manager
Circle K
07.2014 - 12.2021
Automation Clerk
USPS
11.2010 - 05.2012
High School Diploma -
Desert Hills High School
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