Arleene Manrique
Phoenix
Summary
Hardworking Assistant Property Manager with 4+ years of experience in property management and customer service. Proven track record in managing rent collections, maintaining financial records, and coordinating vendor relationships for residential properties. Skilled in conflict management and tenant relations, ensuring high levels of tenant satisfaction and operational efficiency. Bilingual in Spanish, enhancing communication with diverse clientele. Willing to relocate to: Phoenix, AZ - Temecula, CA - Murrieta, CA Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Weidner Apartment Homes
07.2019 - Current
- Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
- Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
- Assisted property manager in overseeing daily operations of residential and commercial properties
- Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc.
- Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required
- Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
Customer Service Representative
Progressive
03.2018 - 07.2019
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Member Benefits Advisor
AGIA Affinity Services
04.2017 - 03.2018
- Managed a high volume of incoming calls, emails, and chat messages from customers regarding insurance policies, claims, and billing
- Assisted customers with filing insurance claims by gathering necessary information, documenting details accurately, and guiding them through the process
- Identified opportunities to upsell additional coverage or policy enhancements based on customer needs and preferences
- Effectively communicated complex insurance concepts to customers, ensuring they had a clear understanding of their coverage options
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
Education
High School Diploma -
Eleanor Roosevelt High School
Corona, CA06.2010
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Riverside Community College
Norco, CASkills
- Bilingual
- Leadership (3 years)
- Property management (6 years)
- Conflict management
- Customer Service (10 years)
- Communication skills
- Sales
Languages
Spanish - Fluent
Timeline
Assistant Property Manager
Weidner Apartment Homes
07.2019 - Current
Customer Service Representative
Progressive
03.2018 - 07.2019
Member Benefits Advisor
AGIA Affinity Services
04.2017 - 03.2018
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Riverside Community College
High School Diploma -
Eleanor Roosevelt High School
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