Arlene Ceniceros
Yuma
Summary
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Department of Economic Security
Yuma, AZ
02.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in understanding services and navigation of application processes.
- Streamlined workflow by implementing best practices for case management efficiency.
- Data entry applications
- Issue Electronic Benefit transfer (EBT)cards
- Educate customers on rights and responsibilities, change reporting, self-service options, and interviewing requirements/ process
- In- person interaction with customers to determine what steps to follow in the appropriate standard work and place the customer in the correct workflow
Military Police
CA National Guard
CA
08.2020 - Current
- Criminal Analyst-05/11/24 - Collected, reviewed, and evaluated intelligence and criminal data from multiple sources to identify patterns, trends, and emerging threats. Conducted link analysis, crime mapping, and statistical assessments to support investigations, operations, and crime prevention strategies. Utilized databases and analytical tools to track organized crime, drug trafficking, and other criminal activities. Maintained strict confidentiality and adhered to legal and regulatory requirements regarding intelligence and records management. Provided real-time tactical and strategic analysis to support field operations and decision-making.
- Counter Drug Task Force- Partnering with CBP in the efforts to remove narcotics and weapons seized at the ports of entry in the city of Calexico. Tasks included teardown of vehicles to remove all narcotics as well as remove GPS and trackers in the seized property. Once narcotics were removed, the weighing and storage of the narcotics was done, accompanied by the task of completing a full report of the vehicle, personnel and specifics of the narcotics seized.
Admin Assistant
160 Driving Academy
08.2021 - 01.2023
- Provided comprehensive administrative support by managing calendars, scheduling meetings, and coordinating travel arrangements for staff and leadership.
- Prepared, edited, and formatted correspondence, reports, and presentations with accuracy and attention to detail.
- Maintained organized filing systems—both electronic and physical—ensuring confidentiality of sensitive information.
- Answered and routed phone calls, responded to inquiries, and served as the first point of contact
- Ensured compliance with office procedures, policies, and records management standards.
Eligibility Worker II
San Bernardino County Transitional Assistance Department
06.2018 - 06.2021
- Conducted comprehensive interviews with applicants and clients to gather financial, employment, and personal information needed to determine eligibility for public assistance programs.
- Delivered quality customer service by addressing client concerns, resolving discrepancies, and ensuring equitable access to benefits.
- Reviewed, verified, and analyzed supporting documentation such as income statements, residency records, and identification to ensure compliance with state and federal program requirements.
- Applied established policies, procedures, and regulations to determine eligibility for benefits including CalWORKs, Medi-Cal, CalFresh (SNAP), and General Assistance.
- Accurately input and update case information into automated eligibility systems, maintaining confidentiality and data integrity.
- Provide clear explanations of program requirements, client responsibilities, and available community resources to ensure informed decision-making.
- Managed caseloads by monitoring deadlines, conducting redeterminations, and processing changes in client status in a timely manner.
- Maintain accurate records, case notes, and correspondence while adhering to program regulations and agency standards.
Human Resource Assistant
Amazon LLC
11.2013 - 06.2018
- Delivered full-spectrum HR support to operations leaders and associates in a high-volume, fast-paced fulfillment environment.
- Administered HR policies and procedures, ensuring compliance with federal, state, and company employment regulations.
- Supported talent acquisition efforts by coordinating interviews, onboarding new hires, and facilitating orientation and training programs.
- Partnered with managers to address employee relations issues, provide guidance on performance management, and promote a positive workplace culture.
- Processed HR transactions-maintained personnel files, and updated HRIS systems with accuracy and confidentiality.
- Assisted with leave of absence (LOA), accommodations, and benefits administration, ensuring employees receive timely information and support.
- Collected, analyzed, and reported HR metrics related to attendance, attrition, and engagement to support operational decision-making.
- Coordinated recognition programs, employee engagement initiatives, and site-level communications to drive retention and morale.
- Collaborated with cross-functional teams to resolve workforce challenges and ensure alignment with Amazon’s leadership principles.
Crew Member
Subway Restaurant
01.2013 - 10.2013
- Greeted customers, took accurate food orders, and prepared sandwiches and menu items to brand and quality standards.
- Operated cash register, processed payments, and provided correct change while maintaining excellent customer service.
- Maintained food safety and sanitation standards by following proper handling, storage, and cleaning procedures.
- Restocked supplies, monitored inventory levels, and assisted with daily opening and closing duties.
- Worked collaboratively with team members to meet peak-hour demands and deliver efficient service.
- Addressed customer questions, resolved complaints, and ensured a positive dining experience.
- Adhered to company policies, health codes, and safety procedures to support a clean, safe work environment.
Medical Assistant Intern
Dr. Kevin O’Reilly Podiatry
06.2011 - 09.2011
- Assisted the podiatrist during patient examinations and minor in-office procedures by preparing instruments and supplies.
- Greeted patients, obtained vital signs, documented medical history, and updated electronic health records (EHR).
- Educated patients on foot care, treatment plans, and post-procedure instructions under provider supervision.
- Scheduled appointments, managed patient files, and coordinated referrals to specialty providers as needed.
- Maintained a clean, sterile clinical environment by preparing exam rooms, disinfecting equipment, and following OSHA and HIPAA standards.
- Supported front-office operations including answering phones, verifying insurance information, and processing patient check-in/check-out.
- Observed and practiced medical assistant skills in a clinical setting, gaining hands-on experience in podiatric care.
Cashier
Big 5 Sporting Goods
06.2009 - 10.2009
- Greeted customers, processed purchases, returns, and exchanges accurately using POS systems while providing friendly service.
- Handled cash, credit, debit, and gift card transactions, balancing the register at the beginning and end of each shift.
- Assisted customers with product inquiries, promotions, and store policies to ensure a positive shopping experience.
- Promoted sales by suggesting add-on items and informing customers of current deals and rewards programs.
- Maintained front-end cleanliness, organized merchandise displays, and restocked impulse-purchase items near checkout.
- Monitored loss prevention by verifying receipts, checking tags, and adhering to company security procedures.
- Supported team members during peak hours by assisting on the sales floor and providing backup to other departments as needed.
Education
Associates of Arts - Administration of Justice
San Bernardino Valley College
05-2017
Skills
- Team player
- Critical Thinking
- Community relations
- Time Management
- Verbal and Written Communication
- Report Writing
- Problem-Solving
- Decision Making
- Team Building and Development
- Data entry
- Customer service
Timeline
Customer Service Representative
Department of Economic Security
02.2026 - Current
Admin Assistant
160 Driving Academy
08.2021 - 01.2023
Military Police
CA National Guard
08.2020 - Current
Eligibility Worker II
San Bernardino County Transitional Assistance Department
06.2018 - 06.2021
Human Resource Assistant
Amazon LLC
11.2013 - 06.2018
Crew Member
Subway Restaurant
01.2013 - 10.2013
Medical Assistant Intern
Dr. Kevin O’Reilly Podiatry
06.2011 - 09.2011
Cashier
Big 5 Sporting Goods
06.2009 - 10.2009
Associates of Arts - Administration of Justice
San Bernardino Valley College