Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Armando Magana

Zumiez
Somerton
1
Language
6
years of professional experience

Dedicated team member proficient in customer engagement, money handling, and inventory management to support operations. Reliable with excellent communication, problem solving and developing training materials to enhance customer experiences. Skilled in maintaining accurate records, collaborating with teams, and delivering exceptional service to ensure smooth workflows.

Work History

Retail Sales Associate

2 Years 1 Month
Zumiez | 08.2023 - 09.2025
  • Assisted customers by actively engaging in product selection enhancing their shopping experience to drive sales and provide knowledgeable recommendations.
  • Maintained merchandise displays to ensure presentation and accessibility.
  • Processed transactions accurately and efficiently
  • Developed training materials for new hires
  • Collaborated with team members to achieve daily sales goals by creating a positive work environment enhancing customer experience.

Retail Inventory Associate

2 Years
WIS International | 01.2021 - 01.2023
  • Conducted inventory audits to ensure accurate stock levels matched system records.
  • Used handheld scanners and inventory management systems for efficient data, entry and tracking.
  • Assisted in organizing merchandise and maintaining store appearance to enhance customer experience.

Customer Service Representative

11 Months
Convey Health Solutions | 02.2020 - 01.2021
  • Delivered exceptional customer service through phone and email by addressing various questions or solutions resolving any issues, enhancing customer satisfaction and retention.
  • Processed claims and provided updates for clients ensuring timely resolutions and reducing any follow ups
  • Communication between departments to enhance medical service delivery and operations
  • Sustained accurate records of customer interactions, supporting quality assurance and improvements for the customers orders or experience

Education

High School Diploma

Kofa High School | Yuma, AZ | 05-2019

Skills

Customer service
Problem-solving
Teamwork and collaboration
Customer engagement and assistance
Retail sales
Money handling
Stocking and receiving
Time management

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Zumiez
08.2023 - 09.2025Read More

Retail Inventory Associate

WIS International
01.2021 - 01.2023Read More

Customer Service Representative

Convey Health Solutions
02.2020 - 01.2021Read More

Kofa High School

High School Diploma
Read More
Armando Magana