Armando Uscanga
Chandler
Summary
People-focused professional with 4+ years of experience in retail management and community operations. Strong background in customer experience, administrative support, team leadership, and operational efficiency. Recognized for building relationships, multitasking in fast-paced environments, and supporting business goals through exceptional service.
Overview
7
7
years of professional experience
Work History
SENIOR BRAND AMBASSADOR
AMERICAN EAGLE
04.2025 - Current
- Collaborate with team members to achieve store objectives, support promotions, and maintain a clean and organized work environment.
- Execute floor merchandising by arranging displays, folding and organizing clothing and replenishing stock.
- Offered customer service by greeting, assisting, and offering product recommendations to customers.
MEMBER EXPERIENCE ASSOCIATE
INDUSTRIOUS
04.2025 - Current
- Cultivated a welcoming workspace by managing amenities, inventory, and events while streamlining member onboarding and data management.
- Delivered exceptional service through proactive communication, problem-solving, and consultative support, contributing to membership growth and retention.
- Coordinated community events to enhance Members engagement and participation.
- Maintained accurate records of resident interactions and community activities.
- Collaborated with the property management team to improve community policies.
- Conducted property tours for prospective Tenants, highlighting key features and benefits.
TDY ASSOCIATE SELLING TEAM LEADER
AMERICAN EAGLE
06.2024 - 04.2025
- During last summer I got the opportunity to take up a much bigger role at my store by becoming a temporary Assistant Manager of Sales and Operations in store.
- While in role I supported around our district and help travel around helping and developing New staff in Merchandising and Selling procedures.
- I made a action plan to Recruit, Hire and Train new staff member for my store going from a staff of 32 to 58 employees during a period of 3 months.
- Help promote of Ambassadors into key areas of the store and boost KPIs like localization and Rewards in my store by 30%
MERCHANDISING/VISUAL LEADER
AMERICAN EAGLE
09.2023 - 06.2024
- As a Merchandising Leader, I work directly with the store visual leader in establishing the best practices within our store in regards merchandise transfers, shipment organization, organizing inventory.
- Working in one of the Top 90 stores in the whole company; I also work along side our regional market visual leader in exposing the products to our clients like the launch of AE77.
- During This time I was a Senior Supporting Leader in my Store that also supported around our district.
SALES LEADER
AMERICAN EAGLE
10.2022 - 09.2023
- As a sales manager who works directly with my store leader and selling team leader in driving great KPIs.
- I oversee all sales-related KPIs, so that means selling, hiring and development, and Loyalty.
ASSISTANT MANAGER
PACSUN
05.2022 - 10.2022
- As an assistant manager, I oversaw a top-tier store for my region.
- Working with my store manager closely to manage all visuals and sales of our store, I oversaw all my store's KPIs and report to the store manager and district manager.
Retail Keyholder
Abercrombie and Fitch
10.2021 - 05.2022
- As a key holder, I was able to learn how to drive successful sales in a multimillion store.
- I oversaw the sales floor, which is the customer flow to the fitting room to register.
- Supervising our sales floor and transactions, I also was trained in Loss prevention and HR training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restaurant Manager
Wendys
11.2018 - 05.2021
- As a Restaurant manager, I was in control of scheduling, Hiring staff my store and 2 other locations.
- I was also helping my General Manager manage sales and customer satisfactions and helping my District Manager open and develop 3 new locations.
Education
Bachelor of Science - DIGITAL AND INTEGRATED MARKETING COMMUNICATION
ARIZONA STATE UNIVERSITY
Tempe, AZ05-2028
Certificate - Social Media Marketing
SCOTTSDALE COMMUNITY COLLEGE
Scottsdale, AZ05-2027
Associate of Science - Business Administration
SCOTTSDALE COMMUNITY COLLEGE
Scottsdale, AZ05-2027
HIGH SCHOOL DIPLOMA -
CHANDLER HIGH SCHOOL
Chandler05.2021
Certificate - Hospitality Management
EAST VALLEY INSTITUTE OF TECHNOLOGY
Mesa, AZ05.2021
Skills
- Spanish
- Problem solving
- Strong leadership
- Effective communicator
- Customer service
- Event coordination
- Customer relationship building
Websites
Languages
Spanish
Professional
Timeline
SENIOR BRAND AMBASSADOR
AMERICAN EAGLE
04.2025 - Current
MEMBER EXPERIENCE ASSOCIATE
INDUSTRIOUS
04.2025 - Current
TDY ASSOCIATE SELLING TEAM LEADER
AMERICAN EAGLE
06.2024 - 04.2025
MERCHANDISING/VISUAL LEADER
AMERICAN EAGLE
09.2023 - 06.2024
SALES LEADER
AMERICAN EAGLE
10.2022 - 09.2023
ASSISTANT MANAGER
PACSUN
05.2022 - 10.2022
Retail Keyholder
Abercrombie and Fitch
10.2021 - 05.2022
Restaurant Manager
Wendys
11.2018 - 05.2021
Bachelor of Science - DIGITAL AND INTEGRATED MARKETING COMMUNICATION
ARIZONA STATE UNIVERSITY
Certificate - Social Media Marketing
SCOTTSDALE COMMUNITY COLLEGE
Associate of Science - Business Administration
SCOTTSDALE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
CHANDLER HIGH SCHOOL
Certificate - Hospitality Management
EAST VALLEY INSTITUTE OF TECHNOLOGY