Arnita Fizer
Gilbert
Summary
Dedicated Medical Assistant with over 10 years of experience in healthcare settings. Strong skills in patient triage, effective communication, and problem-solving. Committed to ensuring seamless patient experiences and upholding high standards of care.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Banner Primary Care
Gilbert
08.2019 - 10.2022
- Managed high-volume inbound calls to assist customers with inquiries.
- Resolved customer complaints by providing effective solutions and support.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Medical Assistant/ED Technician
Baptist Memphis Hospital
Memphis
01.2015 - 06.2019
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient medical histories accurately.
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
Float Medical Assistant
Medical Society
Memphis
04.2002 - 01.2015
- Assisted patients with medical history forms and insurance information.
- Prepared examination rooms and ensured necessary medical supplies were available.
- Recorded vital signs and maintained accurate patient records electronically.
- Coordinated referrals to specialists and arranged necessary follow-up visits.
- Maintained cleanliness and organization of medical equipment and workspaces.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant/OR Technician Assistant
Ridgelake Surgery Center
Memphis
07.1999 - 01.2002
- Prepared examination rooms and ensured proper equipment availability.
- Assisted physicians with patient examinations and procedures.
- Coordinated scheduling for surgeries and follow-up appointments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients about medications, procedures and physician's instructions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained cleanliness and sterility of operating rooms and equipment.
Education
Nursing - Pre-Nursing
University of Memphis
Memphis, TN08-2016
Medical Assistant - NCCT Certificate
Concorde Career College
Memphis, TN07-1999
Westwood High School
Memphis, TN05-1997
Skills
- Patient assessment
- Electronic health records
- Vital signs measurement
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Referral coordination
- Health information exchange
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Equipment sterilization
- Family education
- Communicating with patient families
- Procedure assistance
- Patient triage
- Prioritizing stat orders
- Conflict resolution
References
References available upon request.
Timeline
Medical Assistant
Banner Primary Care
08.2019 - 10.2022
Medical Assistant/ED Technician
Baptist Memphis Hospital
01.2015 - 06.2019
Float Medical Assistant
Medical Society
04.2002 - 01.2015
Medical Assistant/OR Technician Assistant
Ridgelake Surgery Center
07.1999 - 01.2002
Nursing - Pre-Nursing
University of Memphis
Medical Assistant - NCCT Certificate
Concorde Career College
Westwood High School