Arooj Ahmed

• Executed comprehensive legal research that informed policy changes impacting over 1,000 individuals
• Presented findings on research initiatives that shaped discussions on prison reform and legislative advocacy

• Designed and implemented a digital filing system, reducing document retrieval time by 30% and improving accessibility for team members.

• Coordinated travel arrangements and meeting schedules for senior staff, ensuring seamless operations and timely communication.

• Drafted and reviewed internal correspondence and reports, maintaining a high standard of accuracy and professionalism.

• Acted as the first point of contact for client inquiries, resolving issues promptly and contributing to a 5% improvement in overall client satisfaction.

• Greeted visitors warmly while handling inquiries with professionalism and efficiency
• Orchestrated scheduling for over 50 meetings monthly with precision, ensuring all participants were informed
• Resolved client concerns swiftly, elevating satisfaction by 7% through attentive service.
• Drafted case documents and correspondence, safeguarding confidentiality and accuracy.