Artemis Yañez
Tempe
Summary
Results-driven Logistics Coordinator III with 7+ years of Amazon experience specializing in process optimization, workflow automation, and operational excellence. Proven track record of coordinating multi-path logistics operations (RSR, AMZL, SSD, Wagon Wheel, Pharmacy), developing custom tools, and mentoring coordinators to achieve operational success.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator III
Amazon
Tempe, AZ
06.2024 - Current
- Directed staffing efforts and attendance monitoring for five logistics operations, ensuring optimal assignment management for 50+ drivers.
- Analyzed existing processes and established revised SOPs for AMZL no-show management, achieving significant improvements in efficiency and compliance metrics.
- Implemented comprehensive knowledge transfer and hands-on support for 12 logistics coordinators across 5 operational paths, fostering a high first-time task completion rate.
- Executed processing of 200+ daily logistics assignments through internal systems, achieving 99.5% data accuracy and significantly decreasing average ticket resolution time by 35%.
- Designed and implemented custom automation tools, including Zoom controller script and Slack/Outlook launcher, resulting in significant time savings for coordinators and improved interdepartmental collaboration.
- Analyzed coordinator workflow challenges and operational requirements during Amazon's August 2025 internal hackathon, proposing a Slack automation solution to enhance efficiency in logistics operations.
FC Associate L1
Amazon
Tempe, AZ
09.2018 - 06.2024
- Monitored and maintained 99.2% SLA compliance across a high volume of daily tasks by implementing standard operating procedures and quality assurance measures.
- Executed cross-training initiatives in four workgroups (AGL, RSR, SSD, GSX) to bolster process understanding and support critical path assignments during peak periods.
- Facilitated onboarding process as learning ambassador for 25+ new hires, streamlining training duration from 3 weeks to 2 weeks through structured sessions and mentorship.
- Enhanced leadership effectiveness by managing daily resolution of 30+ associate queries, contributing to reduced task completion times and improved overall team efficiency.
Airport Passenger Service Agent
Prospect Airport Services
Phoenix, AZ
05.2017 - 08.2018
- Coordinated assistance for 100+ passengers per shift with special needs, including wheelchair mobility and unaccompanied minors, to enhance operational efficiency and maintain punctuality across various terminals.
- Implemented training sessions for five or more new passenger service agents, focusing on wheelchair assistance procedures, gate navigation protocols, and adherence to customer service standards.
- Oversaw interactions with gate agents to streamline passenger flow and effectively manage special assistance requests.
- Oversaw prioritization of essential assistance requests in a dynamic logistics setting, ensuring timely responses during high-demand travel periods.
Flex Associate
Nesco Resources
Tempe, AZ
08.2015 - 01.2016
- Facilitated efficient stowing operations for 100+ incoming items daily to enhance Amazon's fulfillment network during peak seasonal periods.
- Demonstrated versatility by quickly learning multiple warehouse functions, contributing significantly to daily productivity across various departments.
- Facilitated collaboration among cross-functional teams of over 20 associates to achieve daily fulfillment quotas while upholding quality standards.
Education
Bachelor of Science - Graphic Information Technology
Arizona State University
Mesa, Arizona05-2014
Certificate of Completion - Android App Development
Mesa Community College
Mesa, Arizona05-2019
Certificate of Completion - Android App Development
Mesa Community College
Mesa, Arizona05-2023
Associate of Applied Science - Web Development
Mesa Community College
Mesa, Arizona05-2023
Skills
- MS Office Suite (Excel, Word, PowerPoint)
- Excel Scripting & Automation Tools
- Custom Tool Development
- Multi-Path Logistics Management
- Logistics Coordination
- Process Optimization
- Team Training & Development
- SOP Development
Timeline
Logistics Coordinator III
Amazon
06.2024 - Current
FC Associate L1
Amazon
09.2018 - 06.2024
Airport Passenger Service Agent
Prospect Airport Services
05.2017 - 08.2018
Flex Associate
Nesco Resources
08.2015 - 01.2016
Bachelor of Science - Graphic Information Technology
Arizona State University
Certificate of Completion - Android App Development
Mesa Community College
Certificate of Completion - Android App Development
Mesa Community College
Associate of Applied Science - Web Development
Mesa Community College