ARTHUR MONTOYA
MESA,AZ
Summary
Seasoned Operations Manager and talented leader with over seventeen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Montoyas Painting & More
05.2022 - Current
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Assisted in recruiting, hiring and training of five team members.
Manager of Operations
Dexcom
07.2020 - 12.2023
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Welder
Arizona National Guard
01.2015 - 05.2020
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Fabricated shop parts directly from blueprints.
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
Manager
Meineke Auto Care Center
04.2011 - 01.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager of Operations
Meineke Car Care
02.2009 - 03.2011
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of new sales program.
General Manager
Meineke Car Care
06.2005 - 01.2008
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Regional Manager
Econo Lube N' Tune
04.2003 - 03.2005
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for eight locations.
- Boosted brand growth by devising strategic network and marketing tactics.
- Supervised various locations, enforcing high-quality standards of operation.
General Manager
Econo Lube N' Tune
08.1996 - 03.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Fremot High
Fremont, CANo Degree - Wiring Diagnostics
Maricopa Community Colleges, Mesa Community College
Mesa, AZ07-2001
Skills
- Mechanical recoveries
- Sales negotiation
- Financial reporting
- Relationship management
- Operational reporting
Tax Information
2021, 2022, 2023, 1400, Single, 04/18/22, 04/07/25
Languages
Spanish
Professional Working
Timeline
Owner/Operator
Montoyas Painting & More
05.2022 - Current
Manager of Operations
Dexcom
07.2020 - 12.2023
Welder
Arizona National Guard
01.2015 - 05.2020
Manager
Meineke Auto Care Center
04.2011 - 01.2014
General Manager of Operations
Meineke Car Care
02.2009 - 03.2011
General Manager
Meineke Car Care
06.2005 - 01.2008
Regional Manager
Econo Lube N' Tune
04.2003 - 03.2005
General Manager
Econo Lube N' Tune
08.1996 - 03.2003
High School Diploma -
Fremot High
No Degree - Wiring Diagnostics
Maricopa Community Colleges, Mesa Community College